Client Advisor - Kalakaua

Brobston Group; Honolulu (HI); On-site; USD 55,000 - 65,000; Full time

Job summary

Brobston Group in Honolulu seeks a Client Advisor to deliver a luxurious shopping experience and act as Prada brand ambassador within this luxury retail environment. You will welcome clients, understand their needs, and guide them through the client journey, building lasting relationships using CRM tools.

The role requires strong product knowledge, teamwork, and a proactive, service-driven approach. You will contribute to store sales goals and collaborate with colleagues to maintain an

Qualifications

• Demonstrated commitment to luxury customer service and client relationship building.
• Strong sales orientation and ability to work toward individual and store targets.
• Knowledge of luxury fashion, product trends, and customer needs.
• Ability to use digital tools and CRM systems and contribute to store operations.
• Strong teamwork, communication, and problem-solving skills.

Responsibilities

• Welcome clients, understand their needs, and provide service throughout the client journey.
• Exceed sales and KPI goals while demonstrating strong product and brand knowledge.
• Use CRM tools to capture client information, follow up, and develop long‑term relationships.
• Conduct in‑person and virtual appointments and support an integrated omnichannel experience.
• Resolve client concerns and maintain high standards of product care.
• Support store operations, stockroom organization, security, cash handling, inventory, and reporting procedures.
• Collaborate with colleagues to provide a consistent client experience and positive work environment.

Skills

Luxury service

Sales targets

Teamwork

Communication

Problem solving

Tools

CRM systems

Digital tools

Job description

Summary

The Client Advisor delivers an exceptional luxury customer experience and serves as a Prada brand ambassador. The role builds meaningful client relationships, provides personalized service, and contributes to individual and store sales goals.

Responsibilities

• Welcome clients, understand their needs, and provide service throughout the client journey.
• Exceed sales and KPI goals while demonstrating strong product and brand knowledge.
• Use CRM tools to capture client information, follow up, and develop long‑term relationships.
• Conduct in‑person and virtual appointments and support an integrated omnichannel experience.
• Resolve client concerns and maintain high standards of product care.
• Support store operations, stockroom organization, security, cash handling, inventory, and reporting procedures.
• Collaborate with colleagues to provide a consistent client experience and positive work environment.

Requirements

• Demonstrated commitment to luxury customer service and client relationship building.
• Strong sales orientation and ability to work toward individual and store targets.
• Knowledge of luxury fashion, product trends, and customer needs.
• Ability to use digital tools and CRM systems and contribute to store operations.
• Strong teamwork, communication, and problem‑solving skills.