Client Advisor - San Francisco Outlet

Brobston Group; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Brobston Group is seeking a Client Advisor to represent the brand and deliver personalized luxury experiences in our San Francisco flagship. You will build lasting client relationships, achieve sales goals, and support store operations.

Excellent service and expert product knowledge are essential. Responsibilities include welcoming clients, understanding needs, recommending products, and processing transactions while contributing to visual merchandising and inventory management.

Qualifications

• At least two years in luxury or premium client-focused retail or hospitality.
• Proven ability to meet sales goals while delivering exceptional client experiences.
• Strong communication, relationship-building, organizational and teamwork skills.
• Experience with retail technology and POS systems; bilingualism preferred.

Responsibilities

• Greet clients, assess needs, recommend products, and provide exceptional service.
• Develop client relationships through personalized engagement and follow-up.
• Achieve individual sales goals while supporting store objectives.
• Maintain product knowledge and comply with policies and loss prevention.
• Process transactions and assist with inventory, merchandising, and store upkeep.
• Collaborate with colleagues to support daily operations and a positive team environment.

Skills

Luxury retail

Sales targets

Communication

Teamwork

Tools

POS systems

Clienteling apps

Microsoft Office

Job description

Summary

The Client Advisor represents the brand and delivers personalized luxury experiences to clients. This role builds lasting client relationships, achieves sales goals, and supports store operations and performance.

Responsibilities

• Welcome clients, understand their needs, recommend products, and provide exceptional service.


• Build client relationships through personalized engagement, outreach, and follow-up.


• Meet individual sales goals and key performance indicators while supporting store objectives.


• Maintain expert product knowledge and follow company policies and loss prevention procedures.


• Process transactions and support inventory, visual merchandising, and store organization.


• Collaborate with colleagues and contribute to daily operations and a positive team environment.

Requirements

• At least two years of luxury retail, premium retail, hospitality, or other client-focused experience.


• Demonstrated ability to achieve sales goals while providing excellent client experiences.


• Strong communication, relationship-building, organizational, and teamwork skills.


• Comfort using retail technology, POS systems, clienteling applications, and Microsoft Office.


• Bilingual or multilingual abilities and experience with international clientele are preferred.