Client Advisor - Saks 5th Ave

Brobston Group LLC; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group LLC seeks a sales-driven in-store advisor in New York, focused on delivering exceptional client service and achieving sales goals. The role involves maintaining a personal client book, promoting events, and supporting store operations.

The ideal candidate will possess a minimum of 3 years in retail sales, preferably in luxury settings, with a strong customer focus and flexibility to work varied schedules.

Qualifications

• Minimum 3 years of retail sales experience, preferably in a luxury setting.
• Strong service orientation and customer focus.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Use product knowledge to maximize sales and customer satisfaction.
• Capture and maintain customer information to grow a client book.

Skills

Retail sales experience

Customer service orientation

Technical skills with software systems

Foreign language skills

Job description

Summary

Serve as a sales-driven in-store advisor focused on delivering exceptional client service and achieving individual and store sales goals. Maintain and expand a personal client book, promote store events, and ensure high standards of store presentation and client follow-up. Support operational tasks such as shipping, receiving, and inventory control as needed.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Use product knowledge to maximize sales, units per transaction, and average transaction value.
• Capture and maintain customer information in the database and grow a client book.
• Promote store events through email, phone, and personalized outreach and follow up on client needs.
• Coordinate shipping, alterations, and resolve client-related issues.
• Assist with store housekeeping, merchandising, shipping, receiving, and inventory control.

Requirements

• Minimum 3 years of retail sales experience, preferably in a luxury setting.
• Candidates with an existing client book strongly preferred.
• Computer literate and tech savvy with the ability to learn various software systems.
• Strong service orientation and customer focus.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Foreign language skills a plus.