Senior Client Advisor - Soho

Brobston Group LLC; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Brobston Group LLC in Soho seeks a Senior Client Advisor to deliver elevated client experiences across product categories and mentor colleagues. You will drive store sales while supporting management and upholding brand standards.

Focus on advanced clienteling and relationship building, maintaining top-tier product knowledge, with flexibility for evenings, weekends, and holidays in a luxury retail environment.

Qualifications

• Minimum 5 years of retail experience with a focus on sales, preferably in a luxury setting
• Proven ability to drive and manage a large client book through relationship building
• Strong client service orientation, communication skills, social perceptiveness, and problem-solving ability
• Capacity to work a flexible schedule including evenings, weekends, and holidays; foreign languages a plus

Responsibilities

• Achieve individual and team sales objectives and be accountable for results
• Welcome Clients, advise across categories, and enhance the in-store experience
• Demonstrate sales leadership and advanced clienteling to develop and recruit Clients
• Support floor management, stock operations, opening/closing duties, and after-sales as needed
• Mentor teammates, support onboarding of newcomers, and uphold brand standards

Skills

Clienteling

Relationship building

Sales leadership

Communication

Foreign languages

Job description

Summary

As a Senior Client Advisor based in Soho, you will act as an ambassador of the brand, delivering elevated client experiences and advising across all product categories. You will be accountable for individual and team sales results while supporting store management and mentoring colleagues. The role emphasizes advanced clienteling, relationship building, and maintaining the highest standards of brand and product knowledge.

Responsibilities

• Achieve individual and team sales objectives and be accountable for results
• Welcome Clients, advise across categories, and enhance the in-store experience
• Demonstrate sales leadership and advanced clienteling to develop and recruit Clients
• Support floor management, stock operations, opening/closing duties, and after-sales as needed
• Mentor teammates, support onboarding of newcomers, and uphold brand standards

Requirements

• Minimum 5 years of retail experience with a focus on sales, preferably in a luxury setting
• Proven ability to drive and manage a large client book through relationship building
• Strong client service orientation, communication skills, social perceptiveness, and problem-solving ability
• Capacity to work a flexible schedule including evenings, weekends, and holidays; foreign languages a plus