Client Advisor, Fifth Avenue

brobstongroup.com - Jobboard; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join brobstongroup.com as an in-store ambassador where you will deliver a memorable luxury customer experience. Your role includes building long-term client relationships, capturing customer data in the CRM, and proactively driving sales through personalized service. You will collaborate with colleagues to ensure an omnichannel approach and uphold operational standards.

We seek someone passionate about selling with strong communication skills, knowledge of fashion trends, and a results-driven attitude. The ideal candidate is fluent in English and enjoys engaging with clients to achieve sales targets.

Qualifications

• Proven experience in building long-lasting client relationships.
• Ability to work independently and as part of a team.
• Knowledge of fashion trends and demonstrated product knowledge.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide exceptional in-store service and create a welcoming environment.
• Capture and maintain customer data in the company CRM.
• Engage in omnichannel selling for a consistent client experience.
• Cross-sell across departments to meet sales targets.
• Maintain visual standards and operational procedures.
• Address customer complaints and ensure store security.

Skills

Customer relationship building

Strong communication skills

Knowledge of fashion trends

Problem-solving

Job description

Summary

Deliver a memorable luxury customer experience as the in-store ambassador, placing the client at the center of all interactions. Build and maintain long-term client relationships, capture customer data in CRM, and proactively drive individual and team sales through personalized service and cross-selling. Uphold visual and operational standards while supporting an omnichannel approach to maximize opportunities.

Responsibilities

• Create a welcoming environment and provide exceptional in-store service following the client journey ceremony.
• Capture and maintain customer data in the company CRM to support personalized outreach and future opportunities.
• Engage in omnichannel selling and collaborate with colleagues to ensure a consistent client experience.
• Proactively cross-sell across departments to achieve individual sales targets and KPIs.
• Maintain shop floor presentation and visual standards and follow stock and operational procedures.
• Address customer complaints appropriately and support loss prevention and store security.

Requirements

• Passion for selling with proven experience building long-lasting client relationships.
• Strong communication and interpersonal skills; able to work independently and as part of a team.
• Knowledge of fashion trends and product category with demonstrated product knowledge.
• Ambition, resilience, self-motivation, and results-driven problem solving.
• Fluent English; additional languages are a plus.