Client Advisor - Saks Boston

Brobston Group LLC; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

CELINE at Saks Boston is seeking a luxury retail professional to deliver exceptional client service and meet individual and store sales goals. You will leverage product knowledge to maximize sales, grow your client book, and support store operations and image.

The role requires 3+ years in luxury retail, comfort with technology, and a flexible schedule including evenings, weekends, and holidays. Prior client books are highly valued for building lasting relationships.

Qualifications

• Minimum 3 years of retail sales experience, preferably luxury.
• Strong knowledge of luxury products and brands.
• Tech-savvy and able to learn software quickly.
• Existing client books strongly preferred.
• Excellent customer service orientation with flexible scheduling.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Use product knowledge to drive sales, units per transaction, and transaction value.
• Capture and maintain accurate customer information in the database and expand a client book.
• Promote store events via email, phone, and personalized notes and follow up on client needs.
• Assist with shipping, alterations, housekeeping, store image, receiving, and inventory control.

Skills

Retail sales

Luxury product knowledge

Clienteling

Communication skills

Tools

CRM software

POS systems

Job description

Summary

Represent CELINE at Saks Boston by delivering exceptional luxury client service and achieving individual and store sales goals. Utilize product knowledge to maximize sales and maintain long‑term client relationships while supporting store operations and image.

Responsibilities

• Meet individual and store sales targets and consignment goals
• Use product knowledge to drive sales, units per transaction, and transaction value
• Capture and maintain accurate customer information in the database and expand a client book
• Promote store events via email, phone, and personalized notes and follow up on client needs
• Assist with shipping, alterations, housekeeping, store image, receiving, and inventory control as requested

Requirements

• Minimum 3 years of retail experience with a focus on sales, preferably in a luxury setting
• Computer literate and tech savvy; ability to learn and use various software packages
• Candidates with existing client books strongly preferred
• Customer-focused service orientation and passion for luxury product and design
• Ability to work a flexible schedule including evenings, weekends, and holidays