Client Advisor - Miami Aventura

brobstongroup.com - Jobboard; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Brand Ambassador based in Miami, Florida. You will act as a brand ambassador, delivering exceptional luxury in-store experiences while building lasting client relationships. The role involves maximizing sales and supporting omnichannel initiatives.

Ideal candidates will be passionate about luxury, fashion, and design, with strong communication skills and the ability to thrive in a team environment. Fluent English is required, and knowledge of fashion trends is a plus.

Qualifications

• Passion for selling and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver exceptional in-store customer service and guide clients through the brand experience.
• Build and maintain client relationships, capturing customer data in the CRM.
• Maximize sales and cross-sell across departments to achieve targets.

Skills

Strong communication skills

Interpersonal skills

Ambition

Resilience

Self-motivation

Problem solving

Fluency in English

Job description

Summary

Act as a brand ambassador, delivering an exceptional luxury in-store experience and building lasting client relationships. Drive individual and team sales by identifying client needs, cross-selling across departments, and achieving assigned KPIs. Support omnichannel initiatives while maintaining high standards of visual merchandising, store operations, and security.

Responsibilities

• Deliver exceptional in-store customer service and guide clients through the brand experience.
• Build and maintain client relationships, capturing customer data in the CRM for personalized follow-up.
• Maximize sales and cross-sell across departments to achieve individual and team targets and KPIs.
• Embrace and promote omnichannel initiatives to connect with clients.
• Collaborate with colleagues to ensure a consistent client journey and positive working environment.
• Maintain shop floor and visual display standards and follow stock procedures.
• Handle customer complaints and liaise with management when necessary.
• Contribute to loss prevention and ensure attention to security.

Requirements

• Passion for selling and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Strong communication and interpersonal skills; able to work independently and in a team.
• Ambition, resilience, self-motivation, and result-driven problem solving.
• Product and brand knowledge; up-to-date on fashion trends and competitors.
• Fluent in English; additional languages are a plus.