Client Advisor

Vhernier Group; New York (NY); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

Richemont seeks a Client Advisor to achieve sales targets and develop a strong client base within the New York boutique. You will deliver exceptional experiences, use storytelling, and leverage product knowledge to drive immersive customer journeys.

The role emphasizes clienteling, CRM collaboration, and daily boutique operations, with flexibility to work evenings, weekends, and holidays as needed. Richemont offers comprehensive benefits in the United States.

Qualifications

• Luxury retail or hospitality experience preferred.
• Excellent understanding of the luxury client experience and service.
• Proficient with Microsoft Office: Excel, Word, PowerPoint.

Responsibilities

• Achieve or exceed monthly sales targets as directed by Management and collaborate with Boutique Manager on client requests.
• Cultivate new and nurture existing client relationships; capture data in CRM and follow up.
• Assist with daily boutique operations, inventory, audits, and coordination with Corporate Team and Italy HQ.

Skills

Customer service

Excel

Word

PowerPoint

Communication

Logistics

Clienteling

Education

High School Diploma

College degree preferred

Job description

As an Ambassador of Vhernier, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop. They will consistently give each client an exceptional experience and build lasting relationships. They will use story‑telling and product knowledge to provide an immersive experience, creating memorable moments. The Client Advisor will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Key Responsibility 1: Sales Achievement

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after‑sales clients with helpful solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence.
• Extensive knowledge on industry news and competitive brands.
• Knowledge of high jewelry including one of a kind pieces and selling ceremony to build momentum towards sales achievement.

Key Responsibility 2: Client Relationship Management

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients. Consistently follow‑up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in‑store and off‑site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Key Responsibility 3: Daily Boutique Operations

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set‑up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management.

Education

High School Diploma. College degree preferred.

Required Experience

Luxury Retail or Hospitality experience is preferred.

Technical Skills / Abilities

• Excellent understanding of the luxury client experience and customer service
• Computer proficiency: Excel, Word, Power Point
• Excellent written, verbal, and interpersonal communication skills
• Experience with logistics and operations

Personal Skills

• Self‑starter with a Team‑Player approach
• Flexibility to work on evenings, weekends and holidays, as needed
• Ability to spend long periods of time standing

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Benefits – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $32

Salary will be determined based on relevant skills and experience.