Client Advisor - Beverly Hills

Vacheron Constantin; Beverly Hills (CA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Volunteer days off

Job summary

A luxury watchmaker in Beverly Hills is seeking a Client Advisor to deliver an exceptional client experience in the realm of luxury timepieces. The ideal candidate will have 2 to 5 years of experience in luxury retail and a strong passion for customer service. Responsibilities include developing client relationships, assisting with events, and mastering sales techniques. The company offers a comprehensive benefits package and values employee wellbeing.

Qualifications

• 2 to 5 years of experience in luxury retail, service, or hospitality environment.
• General knowledge and interest in timepiece movements.
• Strong understanding of Customer Service needs.

Responsibilities

• Deliver an exceptional client experience and unique in-store journey.
• Assist in planning in-store and off-site events.
• Engage with clients and build genuine relationships.
• Master the key moments of the sales ceremony.

Skills

Customer Service needs

Interpersonal and communication skills

Attention to detail

Strong understanding of luxury retail

Ability to manage multiple tasks

Additional language skills

Education

College degree preferred

Tools

SAP

Job description

Client Advisor

Beverly Hills

For Those Who Seek Excellence

Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

To develop sales, delivering "one of not many" client experience with respect to the Maison’s spirit and heritage. Maintaining an "always to do better" mindset through curiosity and openness.

PLAYING YOUR PART

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our clients
• Assist in the planning, support, and participation of in-store and off‑site events and networking
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available
• Consistently achieve and ideally exceed goals
• Master the key moments of the sales ceremony
• Engage with clients, note details that you gather and build genuine relationships in order to provide the most personalized experience
• Handle negotiations and objections with ease
• Assist and support after‑sales clients in accordance with Maison values
• Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and a strong capacity to tell a story that will resonate with the customer
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde‑temps and adapt the approach to the customer

Deliver daily boutique operations

• Understand and comply with all operational policies and procedures of the Group, Maison and boutique
• Assist with daily operations, including inventory, merchandising, visuals, and other special projects as needed

WHAT WILL MAKE YOU SUCCESSFUL?

Education

• College degree preferred

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements

Technical Skills / Abilities

• Strong understanding of Customer Service needs and customer priorities
• Excellent computer skills
• SAP exposure is a plus

Personal Skills

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs, strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self‑starter with team‑player approach
• Must be available to work retail hours including nights and weekends

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. If this fires your imagination, we welcome your application. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24-$27 hourly. Salary will be determined based on relevant skills and experience.