Client Advisor - Beverly Hills

Vhernier Group; Beverly Hills (CA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Generous compensation and benefits package

Health savings and flexible spending accounts

Paid time off and wellness reimbursement

Job summary

Vhernier Group is seeking a Client Advisor for their Beverly Hills location. The role requires achieving sales targets while providing exceptional service to clients and building lasting relationships.

Qualifications include a High School Diploma, luxury retail experience, and strong communication skills. The company offers a competitive benefits package, including medical and wellness support. The hourly rate ranges from $28 to $32, based on experience.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent understanding of customer service.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Achieve monthly sales targets and provide exceptional customer service.
• Cultivate and nurture client relationships using CRM tools.
• Assist with inventory and maintain boutique integrity.

Skills

Luxury client experience

Customer service

Client relationship management

Communication skills

Computer proficiency

Education

High School Diploma

College degree preferred

Tools

Excel

Word

Power Point

Job description

Client Advisor Vhernier | Beverly Hills

Reports to: Boutique Manager

Role Overview

As an Ambassador of the Maison, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing the frequency of shop. They will consistently give each client an exceptional experience and build lasting relationships. They will use story‑telling and product knowledge to provide an immersive experience, creating memorable moments. The Client Advisor will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Responsibilities

• Sales Achievement: Consistently achieve or exceed the monthly sales target, as directed by Management. Work with Boutique Manager on special client requests. Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique. Support after‑sales clients with helpful solutions in accordance with Maison values. Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence. Extensive knowledge on industry news and competitive brands. Knowledge of high jewelry including one of a kind pieces and selling ceremony to build momentum towards sales achievement.
• Client Relationship Management: Expert in clientelling to cultivate new and nurture existing client relationships. Partner with management and Corporate Team on CRM initiatives. Accurately capture client data for all prospects and clients. Consistently follow‑up with clients and use CRM tools to effectively build relationships. Appropriately resolve any client issues and escalated matters. Support the Boutique and Corporate Team with in‑store and off‑site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.
• Daily Boutique Operations: Understand and comply with all Policies and Procedures set by the Maison. Assist with daily set‑up and breakdown of the Boutique, and communicate on any maintenance issues. Actively participate in inventory and cycle counts to prepare and ensure a successful audit. Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters. Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic. Perform special projects as designated by boutique management.

Qualifications

• High School Diploma. College degree preferred.
• Luxury Retail or Hospitality experience is preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, Power Point.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self‑starter with a Team‑Player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Compensation and Benefits

Richemont offers a generous compensation and benefits package for eligible employees. We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work‑life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using volunteer time off days to support important initiatives that drive change.

Hourly Rate: $28 to $32 per hour. Salary will be negotiated based on relevant skills and experience.