Sales Executive

Buccellati; Aspen (CO); On-site; USD 36,000 - 41,000; Full time

Job summary

Buccellati in Aspen, CO seeks a Sales Executive to drive targets, expand the client base, and deliver immersive luxury experiences in-store through story-telling and product knowledge. You will partner with Boutique Director and Corporate Team on CRM initiatives and actively manage client data.

Role involves daily boutique operations, events, and outstanding service for high jewelry clients, with flexibility for evenings and weekends as needed.

Qualifications

• High School diploma required; college degree preferred.
• Luxury retail or hospitality experience is preferred.
• Excellent client service and communication skills.
• Experience with logistics and operations is an asset.

Responsibilities

• Achieve monthly sales targets and develop a strong client database.
• Use storytelling and product knowledge to create immersive experiences.
• Expert in clienteling, capture data, and nurture relationships.
• Support boutique operations, events, and after-sales service.
• Collaborate with Boutique Director and Corporate Team on CRM initiatives.

Skills

Customer service

Communication

Team player

Luxury retail

Flexibility

Logistics

Education

High School Diploma

Tools

Excel

Word

PowerPoint

SAP

Job description

Role Overview

As an Ambassador of the Maison, the Sales Executive will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop. They will consistently give each client an exceptional experience and build lasting relationships. They will use story-telling and product knowledge to provide an immersive experience, creating memorable moments. The Sales Executive will have knowledge of the daily Boutique Operations and will work with the Boutique Team daily to optimize performance.

Sales Achievement

• Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with Boutique Director and Assistant Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedul appointments upon request and arrange correspondence.
• Extensive knowledge on industry news and competitive brands.
• Knowledge of high jewelry including one of a kind pieces and selling ceremony to build momentum towards sales achievement.

Client Relationship Management

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients. Consistently follow-up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Daily Boutique Operations

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from Corporate Team.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management

Qualifications

• High School Diploma. College degree preferred
• Luxury Retail or Hospitality experience is preferred
• Excellent understanding of the luxury client experience and customer service
• Computer proficiency: Excel, Word, Power Point, SAP is a plus
• Excellent written, verbal, and interpersonal communication skills
• Experience with logistics and operations
• Self-starter with a Team-Player approach
• Flexibility to work on evenings, weekends and holidays, as needed
• Ability to spend long periods of time standing

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$26 - $30

Salary will be negotiated based on relevant skills and experience.