Client Advisor

Vacheron Constantin; Costa Mesa (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Job summary

Richemont in the United States seeks a luxury retail professional to deliver personalized premium client experiences and build long-term relationships. You will greet customers, showcase Maison pieces, and support events to elevate the boutique journey.

Role requires 2–5 years in luxury retail or hospitality, strong customer service focus, and willingness to work nights and weekends. SAP exposure and excellent communication are a plus.

Qualifications

• Experience in luxury retail, service or hospitality environment.
• Strong communication and interpersonal skills are essential.
• Knowledge of timepiece movements is a plus.

Responsibilities

• Deliver an exceptional in-store experience and greet every customer.
• Collaborate with boutique and management on in-store and offsite events.
• Capture client data for follow-up and relationship building.
• Strive to meet or exceed sales targets within retail guidelines.
• Master key moments of the sales ceremony and close effectively.
• Engage customers by asking the right questions and listening to needs.
• Support after-sales service and offer recommendations.
• Stay informed on industry news and competitors.

Skills

Premium client service

Interpersonal communication

Detail-oriented

Multilingual skills (plus)

Education

College degree preferred

Tools

SAP exposure

Computer proficiency

Job description

Role Overview Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Vacheron | Las Vegas

Reports to: Boutique Director

Role Overview

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Qualifications

Education

• College degree preferred

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements

Technical Skills / Abilities

• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus.

Personal Skills

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26 - $28

Salary will be determined based on relevant skills and experience.