Client Advisor

US04 Richemont North America, Inc.; New York (NY); Sur place; USD 38 572 - 44 083; Plein temps

Résumé du poste

Richemont North America, Inc. seeks a Luxury Retail Boutique Specialist in New York. The role emphasizes delivering exceptional client service, mastering high jewelry, and guiding clients through selling ceremonies in a boutique setting.

You'll build relationships, manage client data via CRM, and support events with corporate teams. Candidates should have luxury retail or hospitality experience and be flexible to work evenings, weekends, and holidays.

Qualifications

• Experience in luxury retail or hospitality preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.

Responsabilités

• Sales Achievement: Consistently achieve or exceed monthly sales target; support after-sales, e-commerce, and scheduling appointments.
• Client Relationship Management: Expert in clientelling, CRM initiatives, data capture and follow-ups.
• Daily Boutique Operations: Assist with setup, inventory, audits, and brand visual standards.

Connaissances

Luxury retail

Clienteling

Customer service

Sales techniques

Hospitality

Formation

High School Diploma

College degree preferred

Outils

CRM software

Excel

Word

PowerPoint

Description du poste

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Key Responsibilities

• Sales Achievement: Consistently achieve or exceed the monthly sales target, as directed by Management. Work with the Boutique Manager on special client requests. Ensure each client receives exceptional customer service and a welcoming environment in the Boutique. Support after‑sales clients with helpful solutions in accordance with Maison values. Support e‑commerce clients and phone inquiries to schedule appointments and arrange correspondence. Maintain extensive knowledge of industry news and competitive brands. Demonstrate expertise in high jewelry, including one‑of‑a‑kind pieces and selling ceremonies, to build momentum toward sales achievement.
• Client Relationship Management: Expert in clientelling to cultivate new and nurture existing client relationships. Partner with management and Corporate Team on CRM initiatives. Accurately capture client data for all prospects and clients. Consistently follow up with clients and use CRM tools to effectively build relationships. Appropriately resolve any client issues and escalated matters. Support the Boutique and Corporate Team with in‑store and off‑site events; develop community relationships and explore potential events to increase brand awareness and customer loyalty.
• Daily Boutique Operations: Understand and comply with all Policies and Procedures set by the Maison. Assist with daily set‑up and breakdown of the Boutique, and communicate on any maintenance issues. Actively participate in inventory and cycle counts to prepare and ensure a successful audit. Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters. Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic. Perform special projects as designated by boutique management.

Education & Experience

High School Diploma. College degree preferred.

Required Experience: Luxury Retail or Hospitality experience is preferred.

Technical Skills / Abilities

• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.

Personal Skills

• Self‑starter with a Team‑Player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees. In the United States, employees receive a comprehensive benefits program that supports them and their loved ones, including medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions such as life insurance, disability benefits, and a 401(k) with employer match. A total rewards program includes paid time off, a wellness reimbursement benefit, and access to an employee assistance program. Employees are encouraged to make a difference in their local communities through volunteer days off and support initiatives that drive change.

Salary

Expected Salary Range: $28 - $32 per hour (to be determined based on relevant skills and experience).