Client Advisor

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Job summary

Richemont North America, Inc. in Las Vegas seeks a Boutique Director-level professional to deliver a premium client experience across the Maison’s jewelry and timepiece collections.

You will build long-term relationships, greet and engage every customer, maintain high standards and share detailed knowledge of our collections. Responsibilities include driving sales, partnering with management for events, capturing client data for follow-up, and assisting in daily boutique operations while

Qualifications

• Strong understanding of Customer Service needs and priorities.
• Excellent interpersonal and communication skills.
• Self-starter with team-player approach.
• Must be available to work retail hours including nights and weekends.

Responsibilities

• Deliver exceptional in-store client experience with thorough product knowledge.
• Partner with Boutique and local management for events and networking.
• Capture client data for follow-up and relationship building.
• Achieve and exceed sales targets following retail guidelines.
• Assist with daily boutique operations and inventory.
• Provide detailed descriptions of Maison pieces and care.

Skills

Customer service

Interpersonal skills

Communication skills

Self-starter

Education

College degree preferred

Tools

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Vacheron | Las Vegas Reports to: Boutique Director Role Overview

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Responsibilities

• Develop Client Relationship Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities Consistently achieve and ideally exceed the sales target, always following retail guidelines Master the key moments of the sales ceremony Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique Handling negotiations and objections with ease Assist and support after sales clients in accordance with Maison values.
• Act as a referent and offer recommendations that will provide an exceptional client experience Remain knowledgeable on industry news and competitors Act as a Maison ambassador Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
• Deliver daily boutique operations Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Qualifications

• Education: College degree preferred
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepoint movements
• Technical Skills / Abilities: Strong understanding of Customer Service needs and customer priorities. Excellent computer skills SAP exposure is a plus.
• Personal Skills: Additional language skills are a plus Excellent interpersonal and communication skills are required Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision Self-starter with team-player approach Must be available to work retail hours including nights and weekends

We Offer

• United States Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26 - $28 Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture

Only candidates selected for further consideration will be contacted.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.