Client Advisor - Beverly Hills

US04 Richemont North America, Inc.; Beverly Hills (CA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Generous compensation and benefits package

Wellness reimbursement benefit

Paid time off

Volunteer time off days

Job summary

US04 Richemont North America, Inc. is hiring a Client Advisor in Beverly Hills, California. The role involves achieving sales targets, developing client relationships, and providing exceptional service. Candidates should have a strong understanding of luxury customer expectations and excellent communication skills. The position requires flexibility to work evenings, weekends, and holidays.

The compensation includes an hourly rate of $28 to $32, with a comprehensive benefits package covering medical, dental, and vision programs, as well as a 401(k) with employer match.

Qualifications

• High School Diploma; College degree preferred.
• Luxury retail or hospitality experience is preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self-starter with a team-player approach.
• Flexibility to work on evenings, weekends and holidays as needed.
• Ability to spend long periods of time standing.

Responsibilities

• Achieve or exceed monthly sales target and provide exceptional customer service.
• Cultivate and nurture client relationships using CRM tools.
• Comply with policies and assist with daily operations of the boutique.

Skills

Luxury retail or hospitality experience

Excellent written, verbal, and interpersonal communication skills

Computer proficiency: Excel, Word, PowerPoint

Understanding of the luxury client experience

Experience with logistics and operations

Education

High School Diploma; College degree preferred

Job description

Role Overview

As an Ambassador of the Maison, the Client Advisor will achieve sales targets directed by Management and strive to develop a strong client database, increasing frequency of shop visits. They will consistently give each client an exceptional experience, build lasting relationships, use storytelling and product knowledge to provide an immersive experience, and create memorable moments. They will have knowledge of daily boutique operations and work with the boutique team daily to optimize performance.

Responsibilities

• Consistently achieve or exceed the monthly sales target, as directed by Management. Work with Boutique Manager on special client requests. Ensure each client receives exceptional customer service and a welcoming environment in the boutique. Support after‑sales clients with helpful solutions in accordance with Maison values. Support e‑commerce clients and phone inquiries to schedule appointments and arrange correspondence. Possess extensive knowledge of industry news, competitive brands, and high‑jewelry pieces and selling ceremony to build momentum towards sales achievement.
• Expert in clientelling to cultivate new and nurture existing client relationships. Partner with management and Corporate Team on CRM initiatives. Accurately capture client data for all prospects and clients. Consistently follow up with clients and use CRM tools to build relationships. Resolve client issues and escalated matters appropriately. Support the boutique and Corporate Team with in‑store and off‑site events; develop community relationships and explore potential events to increase brand awareness and customer loyalty.
• Understand and comply with all policies and procedures set by the Maison. Assist with daily set‑up and breakdown of the boutique, and communicate any maintenance issues. Actively participate in inventory and cycle counts to prepare for a successful audit. Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters. Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic. Perform special projects as designated by boutique management.

Qualifications

• High School Diploma; College degree preferred.
• Luxury retail or hospitality experience is preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, PowerPoint.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self‑starter with a team‑player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Compensation & Benefits

Hourly Rate: $28 to $32 per hour; salary will be negotiated based on relevant skills and experience. Richemont offers a generous compensation and benefits package for eligible employees. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available, along with access to the employee assistance program. The company offers income protection solutions including life insurance, disability benefits, and a 401(k) with employer match. The package includes a wellness reimbursement benefit and paid time off. Associates are encouraged to give back to their local community through volunteer time off days.