Sales Experience Manager - Short Hills

US04 Richemont North America, Inc.; Short Hills (NJ); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont North America, Inc. seeks a senior boutique leader in New Jersey to drive luxury sales and client experience. You will build long-lasting client relationships, lead a high-performing team, and partner with regional and corporate teams to meet KPIs and grow the business.

Role requires extensive luxury retail experience, direct report management, and availability for weekend hours. SAP experience and a proactive, entrepreneurial mindset are preferred.

Qualifications

• 8–10 years of management experience in luxury retail or hospitality
• Experience managing direct reports
• Willing to work retail hours including weekends and travel for training/events

Responsibilities

• Lead business development for the boutique and build client relationships
• Drive sales targets and KPIs with the care service team
• Develop and implement boutique sales strategy and client outreach (CRM)
• Collaborate with Boutique Management, Regional, and corporate partners
• Provide leadership to motivate and develop a high-performing team
• Ensure Cartier standards and create a productive boutique environment

Skills

Leadership

Sales management

Client relations

CRM

SAP

Education

Bachelor's degree

Tools

SAP

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

• Lead business development for the boutique by creating and developing relationships through all client interactions:
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided
• Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success: Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs
• Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

Team Development And Management

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline
• Identify training and coaching opportunities for the sales team.
• Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Lead the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

Uphold the Cartier standards

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus 8-10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports
• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
• Previous experience with SAP is preferred
• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with the ability to foster a united work environment with a "can do" attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

We Offer – United States

We offer a comprehensive benefits program to support employees and their loved ones.

• medical, dental, and vision programs
• Health savings and flexible spending accounts
• life insurance, disability benefits, and 401(k) with employer match
• paid time off, a wellness reimbursement benefit, and access to the employee assistance program
• volunteer days off, supporting initiatives that drive change

At Richemont, We Craft the Future!

Expected salary range: $125,000 to $140,000. Please note, salaries will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.