Assistant Boutique Manager

US04 Richemont North America, Inc.; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont North America, Inc. is seeking an experienced boutique professional to support the boutique manager in achieving sales targets and delivering exceptional client experiences.

You will oversee daily operations, stock rotation, visual merchandising, KPI boards, and CRM initiatives while coaching the team and driving client development strategies to build long-term relationships.

Qualifications

• Five years minimum in luxury retail industry or equivalent.
• Strong communication and inter personal skills.
• Strong customer centric mindset.
• Business driven and very analytical.
• Self managing and a strong team player.
• Ability to lead and manage teams.
• Strong skills in client experience and client satisfaction.
• Outgoing and open personality.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including: Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Skills

Client relations

Sales leadership

Operations management

Analytical mindset

Communication skills

Team player

Self-motivated

Lead and manage

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Responsibilities

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including: Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Qualifications

• 5 years minimum in luxury retail industry or equivalent
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

We Offer

Richemont offers a generous compensation and benefits package for eligible employees. We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.

• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Expected Salary Range

Expected Salary Range: $70,000-80,000 Salary will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.