Sales Associate - Mansion

US04 Richemont North America, Inc.; Village of Pelham (NY); Vor Ort; USD 36.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Zusammenfassung

Richemont North America, Inc. seeks a Boutique Ambassador to drive sales and deliver an elite client experience in a high-end boutique. You will manage client relationships, assist with daily operations, and participate in events to build brand loyalty.

The role requires 2–5 years in luxury retail, excellent communication, and a passion for service. Flexible weekend hours and travel for trainings are expected.

Qualifikationen

• College degree preferred.
• 2 to 5 years of luxury retail experience.
• Strong communication and interpersonal skills.
• Fluency in English; additional languages a plus.

Aufgaben

• Achieve and exceed monthly sales targets.
• Provide outstanding customer service and create a welcoming environment.
• Cultivate and manage client relationships and CRM data.
• Assist with daily boutique operations and inventory, security compliance.

Kenntnisse

Customer Service

Sales

CRM

Communication

Teamwork

Ausbildung

College degree

Tools

MS Office

SAP

Jobbeschreibung

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.
• He/she ensures a unique client experience throughout all touch points.
• He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Sales Achievement
• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. This includes after sales clients if a Cartier after‑sales dedicated area/staff is not available.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor information.
• Client Relationship Management
• Cultivate new and existing client relationships through exceptional service and other Maison‑specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in‑store and offsite events and networking.
• Daily Boutique Operations
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back‑office responsibilities, etc.).

JOB PROFILE

Education

• College degree preferred.

Required Experience

• 2 to 5 years of previous experience in luxury retail.

Technical Skills

• Ability to work in a fast‑paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus.
• General knowledge of timepiece movements, are preferred.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self‑Starter with Team‑Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer – United States Employee wellbeing

We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, and access to the employee assistance program.

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible). Please note, salaries will be negotiated based on relevant skills and experience.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

#Richemont #WeCraftTheFuture