Sales Associate (Part-Time) - Short Hills

US04 Richemont North America, Inc.; Short Hills (NJ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

HSA/FSA options

Life Insurance & Disability

401(k) with employer match

Paid Time Off

Job summary

Richemont North America, Inc. in Short Hills, NJ is seeking a dynamic Sales Associate to consistently achieve monthly sales targets while delivering exceptional client service in a luxury retail environment. You will cultivate client relationships, manage CRM initiatives, and assist with boutique operations, merchandising and inventories.

Weekend work is required, with occasional travel to events. The ideal candidate has a college degree and 2–5 years of experience in luxury retail, plus

Qualifications

• College degree preferred.
• 2–5 years of prior luxury retail experience.
• Proficient with MS Office and SAP.
• Willing to work weekends and travel for trainings.

Responsibilities

• Consistently achieve monthly sales targets and provide outstanding customer service.
• Cultivate new and existing client relationships and manage CRM initiatives.
• Appropriately resolve client issues and support in-store events and networking.
• Assist with daily boutique operations, merchandising and inventories.

Skills

Customer Service

Sales Experience

CRM Experience

Communication Skills

Education

College Degree

Tools

MS Office

SAP Knowledge

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Sales Achievement

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client - This includes after sales clients if a Cartier after-sales dedicated area/staff is not available - Adapt approach according to the client needs and motivations - Negotiate and handle objections with ease - Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience - Remain current on industry news and competitor

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

• Education: College degree preferred
• Must be able to work Saturday and Sunday consistently in addition to one weekday. 2 to 5 years of previous experience in luxury retail.
• Technical Skills: Ability to work in a fast-paced retail store environment - Computer and internet Savvy - MS Office experience required, SAP knowledge preferred
• Personal Skills/Abilities: Additional language skills are a plus - General knowledge of timepiece movements, are preferred - Excellent interpersonal and communication skills are required - Strong understanding of Customer Service needs and Customer (internal and external) priorities - Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision - Being a genuine Maison Ambassador - Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand - Self-Starter with Team-Player approach - Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible) Please note, salaries will be negotiated based on relevant skills and experience. #Richemont #WeCraftTheFuture

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.