Client Advisor - Beverly Hills

Brobston Group; Beverly Hills (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group in Beverly Hills seeks a Client Advisor to deliver a premium luxury shopping experience. You will build lasting client relationships, promote brand loyalty, and meet personal and team sales goals in-store.

You will capture client data in CRM, stay current on products and trends, and contribute to cross-department selling and omnichannel engagement. English proficiency is required, with foreign languages an asset.

Qualifications

• Passion for selling luxury retail, art, and design.
• Experience building long-term client relationships.
• Strong communication and interpersonal skills; able to work independently and in a team.
• Self-motivated, resilient, results-driven, with problem-solving skills.
• Knowledge and enthusiasm for the relevant product category.
• English proficiency required; additional languages are an advantage.

Responsibilities

• Welcome clients and understand their needs to provide personalized service in-store.
• Capture and maintain client information in CRM to develop relationships and future sales opportunities.
• Promote omnichannel engagement, cross-sell across departments, and achieve sales targets and KPIs.
• Maintain strong product, brand, fashion trend, and competitor knowledge.
• Support high shop-floor presentation and follow stock procedures to prevent theft.
• Resolve client concerns in coordination with the line manager when needed.

Skills

Sales passion

Client relationships

Communication skills

Self-motivated

Product knowledge

English proficiency

Job description

Summary

The Client Advisor represents the brand and delivers an exceptional luxury shopping experience. The role focuses on building lasting client relationships, promoting brand loyalty, and achieving individual and team sales goals.

Responsibilities

• Welcome clients, understand their needs, and provide personalized service throughout the in-store experience.
• Capture and maintain client information in the CRM to develop relationships and future sales opportunities.
• Promote omnichannel engagement, cross-sell across departments, and achieve sales targets and KPIs.
• Maintain strong product, brand, fashion trend, and competitor knowledge.
• Support a high standard of shop-floor presentation, follow operational and stock procedures, and help prevent theft.
• Resolve client concerns in coordination with the line manager when needed.

Requirements

• Passion for selling, retail, luxury fashion, art, and design.
• Experience building long-term client relationships.
• Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
• Self-motivated, resilient, ambitious, results-driven, and skilled in problem-solving.
• Knowledge and enthusiasm for the relevant product category.
• English proficiency required; additional languages are an advantage.