Client Administrator IV - Private Debt & CLO

Wilmington Trust; Baltimore (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

Join a dynamic team at a leading financial institution as a Client Administrator IV, focusing on private debt and CLO services. This role involves enhancing client experience through innovative solutions and offers significant career growth opportunities. Ideal candidates will have a strong customer service background and excellent communication skills, with a focus on compliance and operational excellence.

Benefits

Tuition Assistance

Paid Parental Leave

Wellness Initiatives

Qualifications

• At least 4 years of relevant work experience with direct client contact.
• Strong focus on customer service and excellent communication skills.

Responsibilities

• Evaluate processes collaboratively and implement solutions.
• Support Relationship Managers with client oversight.
• Manage the lifecycle of servicing loan clients.

Skills

Customer Service

Communication

Organizational Skills

Analytical Skills

Teamwork

Education

Bachelor’s Degree

Bachelor’s in Finance

Bachelor’s in Business

Bachelor’s in Economics

Bachelor’s in Accounting

Tools

Microsoft Office

SQL

Clearpar

Solvas/CDO Suite

SEI

Wall Street Office

LoanIQ

Job description

Client Administrator IV - Private Debt & CLO

Join to apply for the Client Administrator IV - Private Debt & CLO role at Wilmington Trust

Overview

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity, including the collection of payments and investor waterfall distributions. The team also monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic, experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates interested in a fast-paced environment with career growth opportunities should apply.

Primary Responsibilities

• Reassess and evaluate processes collaboratively, identifying, assessing, developing, and implementing solutions across the platform.
• Participate in special projects and initiatives regularly.
• Support Relationship Managers with oversight of client relationships.
• Perform daily cash application and position reconciliation.
• Conduct daily and monthly tie-outs of underlying loan characteristics.
• Liaise with auditors, underwriters, CLO managers, private debt managers, and other involved parties.
• Assist with global asset setup and maintenance.
• Handle trade and wire processing for daily trading activities.
• Propose and implement innovative ideas to improve workflows.
• Manage the entire lifecycle of servicing loan clients, including account setup, KYC procedures, notices, reporting, and waterfall payments.
• Adhere to the company’s risk and regulatory standards, escalating issues as needed.
• Maintain internal control standards, ensuring timely audit and regulatory compliance.
• Perform other duties as assigned.

Career Growth Opportunities

Our team emphasizes cross-training to provide comprehensive client servicing experience. This role offers learning opportunities across various functions, supporting personalized career development in leadership, client relations, operations, and analytics.

Minimum Education & Experience

Bachelor’s degree with at least 4 years of relevant work experience with direct client contact, or a combination of higher education and experience totaling at least 7 years, including 3 years of client-facing work.

Strong focus on customer service, excellent communication skills.

Preferred Qualifications

• Bachelor’s in Finance, Business, Economics, or Accounting.
• Proficiency in Microsoft Office and SQL.
• Exceptional organizational and analytical skills.
• Teamwork and individual contribution abilities.
• Knowledge of loan products such as ABL Facilities, SMAs, Private Funds, CLOs, BDCs.
• Experience at a CLO Trustee, Loan Agent/Bank, Middle Office, or CLO Manager.
• System experience with Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ.

About Wilmington Trust & M&T Bank

We are committed to diversity, equity, and inclusion, offering competitive compensation, comprehensive benefits, and career development opportunities. Our culture is built on integrity, ownership, collaboration, curiosity, and candor. We support our employees through various programs and benefits, including tuition assistance, paid parental leave, and wellness initiatives.

Location

Baltimore, Maryland, United States (remote options may be available)