[Hiring] GCM Client Administrator IV - Loan Agency @Wilmington Trust N.A.

Wilmington Trust N.A.; United States; Remote; USD 60,000 - 102,000; Full time

Job summary

A leading financial services company is seeking a remote GCM Client Administrator IV to manage trust administration for high net-worth clients. This role requires strong customer service skills, analytical abilities, and the capacity to build trust with clients. The successful candidate will support senior account managers and ensure effective administration of complex client accounts. Comprehensive benefits and competitive pay range are offered.

Benefits

Comprehensive benefits including medical and retirement

Forty hours of paid volunteer time each year

Qualifications

• Minimum 2 years relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.

Responsibilities

• Lead Global Capital Markets trust administration for high net-worth clients.
• Maintain daily client contact to address inquiries and requests.
• Process transactions including cash disbursements and account management.

Skills

Customer Service

Communication

Interpersonal Skills

Analytical Ability

Education

Bachelor’s Degree

Finance

Business

Economics

Accounting

Tools

CCTS Certification

Job description

May 10, 2025 - Wilmington Trust N.A. is hiring a remote GCM Client Administrator IV - Loan Agency. Salary: $60,890.34 - $101,483.90 annual (usd). Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves leading all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.

• Support senior account relationship managers.
• Serve as administrator for large and/or highly complex clients.
• Maintain daily contact with clients to address inquiries and facilitate requests.
• Process all related transactions, including:
  • Collecting critical documents
  • Processing cash disbursements
  • Managing trades and account balances
  • Establishing new accounts
  • Facilitating client requests for discretionary distributions and trust terminations
• Ensure proper administrative management for accounts under responsibility.
• Contribute knowledge to processes, procedures, and strategic decisions related to the role.

Qualifications

• Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communications skills.

Requirements

• Degree focus on Finance, Business, Economics, or Accounting preferred.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus preferred.
• Strong skills in pertinent software applications, with ability to rapidly learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people.
• Self-confident with proven ability to work well with highly capable and successful individuals.
• Advanced analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division.
• Experience contributing to positive working relationships and maintain integrity and professionalism.

Benefits

• Competitive pay range: $60,890.34 - $101,483.90 Annual (USD).
• Comprehensive benefits including medical and retirement.
• Forty hours of paid volunteer time each year.