Client Administrator IV - Private Debt & CLO

M&T Bank; Baltimore (MD); Remote; USD 66,000 - 112,000; Full time

Job summary

Join a dynamic and experienced team at a leading financial institution, focused on enhancing client experiences through technology and process improvement. This role offers extensive career growth opportunities, allowing you to learn various aspects of client servicing while contributing to innovative solutions. With a strong emphasis on customer satisfaction and collaboration, you'll engage with diverse stakeholders and manage critical compliance requirements. If you're passionate about making a difference and advancing your career in finance, this position is perfect for you.

Benefits

Comprehensive Benefits

Development Opportunities

Work-Life Balance

Diversity and Inclusion Initiatives

Qualifications

• 4+ years of relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communication skills.

Responsibilities

• Evaluate processes continuously and implement solutions.
• Support Relationship Manager with client oversight.
• Perform daily cash application and reconciliation.

Skills

Customer Service

Communication Skills

Analytical Skills

Organizational Skills

SQL Proficiency

Education

Bachelor’s in Finance

Bachelor’s in Business

Bachelor’s in Economics

Bachelor’s in Accounting

Tools

Microsoft Office

SQL

Clearpar

Solvas/CDO Suite

SEI

Wall Street Office

LoanIQ

Job description

Overview:

As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity, including the collection of payments and investor waterfall distributions. The team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic, experienced team focused on enhancing the overall client experience through technology and continuous process improvement. Candidates interested in a fast-paced environment with career advancement opportunities are encouraged to apply.

Primary Responsibilities:

• Reassess and evaluate processes continuously, adopting a collaborative approach to identify, assess, develop, and implement solutions across the platform. Participate in special projects and initiatives regularly.
• Support the Relationship Manager with oversight of client relationships.
• Perform daily cash application and position reconciliation.
• Conduct daily and monthly tie-outs of underlying loan characteristics.
• Liaise with auditors, underwriters, CLO managers, private debt managers, and other involved parties.
• Assist with global asset setup and maintenance.
• Process trades and wires for daily trading activity.
• Recommend and implement innovative ideas for improved workflows.
• Engage across the entire lifecycle of servicing loan clients, including account setup, KYC procedures, global asset maintenance, notice processing, warehouse reporting, CLO/compliance reporting, and waterfall payments.
• Understand and adhere to the company's risk and regulatory standards, policies, and controls. Escalate risk-related issues to management.
• Maintain internal control standards, including timely implementation of audit points and addressing issues raised by external regulators.
• Perform other related duties as assigned.

Career Growth Opportunities:

Our team promotes extensive cross-training to provide employees with a comprehensive view of all client servicing aspects. This role offers the chance to learn various roles, processes, and procedures to meet client expectations. We focus on defining and building individualized career paths, including leadership, project management, client relations, operations, and analytics roles.

Minimum Education and Experience:

Bachelor’s degree with at least 4 years of relevant work experience with direct client contact, or in lieu of a degree, a minimum of 7 years of higher education and/or work experience, including at least 3 years of relevant client-facing experience.

Strong focus on customer service and satisfaction, with excellent verbal and written communication skills.

Preferred Education and Skills:

Bachelor’s in Finance, Business, Economics, or Accounting. Proficiency in Microsoft Office and SQL. Exceptional organizational skills, attention to detail, and strong interpersonal and analytical skills. Familiarity with loan products such as Bi-Lateral ABL Facilities, SMAs, Private Funds, CLOs, and BDCs. Experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider, or CLO Manager. System/application experience with Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ.

At M&T Bank, we make a difference in people’s lives. For over 160 years, we've provided guidance and financial solutions, led communities through challenges, and empowered our employees to build purpose-driven careers.

Our culture and values—integrity, ownership, collaboration, curiosity, candor—set us apart. We are committed to diversity, equity, and inclusion, supporting our employees with comprehensive benefits, development opportunities, and a focus on work-life balance.

Position may be based anywhere in the U.S.

The pay range for this position is $66,979.45 - $111,632.42 (USD). Compensation will depend on the candidate's experience, skills, and knowledge.