Manager, Customer Service

Empower Pharmacy; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative healthcare company is seeking a Manager of Customer Service to lead a dynamic call center team. This role emphasizes exceptional service, operational efficiency, and staff development, aligning with the mission to provide affordable, high-quality medications. The ideal candidate will bring strong analytical skills, a customer-focused mindset, and a commitment to continuous improvement. Join a forward-thinking organization that values people, quality, and innovation, and play a key role in enhancing medication accessibility for millions of patients across the nation.

Benefits

Comprehensive health benefits

Dental insurance

Vision insurance

Paid time off

401(k)

Wellness perks

IV therapy

Compounded medications

Qualifications

• 5+ years of related experience in a customer service environment.
• Experience leveraging AI to improve workflows and decision-making.

Responsibilities

• Supervise a high-volume call center, ensuring smooth operations.
• Coach and mentor team members for professional growth.
• Resolve customer concerns and maintain data integrity.

Skills

Microsoft Office 365

Analytical Skills

Customer Service

Communication Skills

Education

Bachelor's Degree

Job description

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Location: Remote - (United States), United States

Posted: May 2, 2025

Job Type: Full Time

Req# 4188

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We are the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets. Our core values are People, Quality, Service, and Innovation. We focus on manufacturing, distribution, and quality control, leveraging technology and a commitment to excellence to improve medication accessibility and affordability.

Position Summary

The Manager of Customer Service leads a high-volume call center, ensuring exceptional service and operational efficiency. This role fosters a supportive environment, driving staff development and continuous improvement, aligning with Empower’s mission to provide affordable, high-quality medications.

Responsibilities

• Supervise a high-volume call center, ensuring smooth operations and staff training.
• Coach and mentor team members, supporting their professional growth.
• Suggest workflow and policy improvements to enhance efficiency and customer satisfaction.
• Communicate progress and risks to leadership, maintaining a supportive work environment.
• Resolve customer concerns, oversee order accuracy, and maintain customer data integrity.

Knowledge and Skills

• Proficient in Microsoft Office 365; strong analytical skills.
• Excellent customer service and communication skills.
• Self-motivated, detail-oriented, and organized.

Key Competencies

• Customer Focus, Process Optimization, Collaboration, Resourcefulness, Problem-Solving, Accountability, Adaptability, Effective Communication.

Values

• People, Quality, Service, Innovation.

Experience and Qualifications

• Minimum of 5 years of related experience.
• Bachelor's degree.
• Experience leveraging AI to improve workflows and decision-making.

Benefits

Comprehensive health and wellness benefits, including medical, dental, vision, paid time off, 401(k), wellness perks, IV therapy, and compounded medications. More info: https://careers.empowerpharmacy.com/benefits/