Client Account & Operations Lead — Facilities Delivery

CBRE Group, Inc.; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager to oversee a small to mid-sized team delivering client commitments within Global Workplace Solutions Local. This role sits in Operations Management, coordinating staff and daily activities to support organizational goals and strategies.

Responsibilities include supervising staff, ensuring training and development, managing schedules, and coaching team members. You will identify new sales opportunities, monitor service levels, and maintain client

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities; establish work schedules and cross-train staff.
• Consult with sales professionals to define basic project requirements and address risks with action plans.
• Assist with coordinating resources to service projects and build strategic operational plans.
• Manage sales relationships with small to medium-sized clients and identify new opportunities.
• Monitor service levels to ensure client satisfaction and report findings to Sr. Management.
• Prioritize issues and work with internal and client teams; serve as main contact for systems and processes.
• Manage client and project team expectations regarding scope and responsibilities.
• Lead by example and model CBRE RISE values in negotiations and outcomes.
• Apply knowledge of own discipline and cross-function integration to achieve objectives.
• Identify and resolve day-to-day issues in existing systems and processes.

Skills

Leadership

Staff development

Coaching

Performance reviews

Project coordination

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking an Account Manager to oversee a small to mid-sized team delivering client commitments within Global Workplace Solutions Local. This role sits in Operations Management, coordinating staff and daily activities to support organizational goals and strategies.

Responsibilities include supervising staff, ensuring training and development, managing schedules, and coaching team members. You will identify new sales opportunities, monitor service levels, and maintain client