Client Account Manager — Print & Packaging

TOPPAN Packaging Americas; United States; Remote; USD 8,800 - 12,000; Full time

Job summary

TOPPAN Packaging Americas is seeking a Client Service Representative to manage day-to-day client accounts within the Client Service team. You will deliver excellent customer service and support junior staff in the designated client account, ensuring smooth operations and timely deliverables.

The role requires 2-3 years of experience servicing client accounts, knowledge of print/packaging, and strong English communication. Chinese language skills are required due to geographical requirements.

Qualifications

• 2-3 years of experience servicing client accounts.
• Knowledge of print/packaging industry preferred.
• Experience with artwork management tools or related systems would be a plus.

Responsibilities

• Support the Client Service team with day-to-day client account activities and KPI/RTP targets.
• Clarify client requirements and manage expectations regarding timelines.
• Process pre-artwork activities using Trident/client artwork management tools.
• Prepare quotes and invoices for client billing.
• Coach and support junior staff within the client account.
• Identify and raise issues to promote best practices and process improvements.

Skills

Account management

Project management

English language

Chinese language

Job description

TOPPAN Packaging Americas is seeking a Client Service Representative to manage day-to-day client accounts within the Client Service team. You will deliver excellent customer service and support junior staff in the designated client account, ensuring smooth operations and timely deliverables.

The role requires 2-3 years of experience servicing client accounts, knowledge of print/packaging, and strong English communication. Chinese language skills are required due to geographical requirements.