Client Access Representative

BBH Burrell Behavioral Health; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Healthy workplace culture

Job summary

BBH Burrell Behavioral Health is seeking a dedicated Client Access Representative in Branson, MO, focused on ensuring clients have a seamless experience. The role involves answering queries, resolving issues, and maintaining open communication with clients.

Successful candidates will have a High School Diploma or GED, strong communication skills, and the ability to work effectively both independently and as part of a team. Benefits include an Employee Assistance Program and Mileage Reimbursement.

Qualifications

• Proven experience as a front desk representative or relevant position.
• Familiarity with office machines.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for clients, answering queries.
• Build and nurture long-lasting relationships with clients.
• Gather valuable insights from clients regarding their experiences.

Skills

Strong communication and people skills

Good organization

Multitasking abilities

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description: Job Title: Client Access Representative Location: Branson, MO Department: Client Access Employment Type: Full Time

Job Summary: We are seeking a dedicated, compassionate, and highly skilled healthcare professional to join our team as a Client Access Representative. Our Client Access Representatives are dedicated professionals whose primary focus is to ensure that every client’s experience with us is seamless, effortless, and enjoyable. We are looking for individuals who are passionate about building genuine connections with customers and who take the time to understand their unique needs, goals, and challenges. Whether clients are new or returning, our representatives will guide them to the right solutions. Our Client Access Representative team provides personalized attention, expert knowledge, proactive problem-solving, seamless onboarding, and relationship building to facilitate smooth interactions between clients and our organization. They play a crucial role in streamlining processes, addressing concerns, and fostering enduring partnerships.

This position offers

• Employee Assistance Program– 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:

• Serve as the first point of contact for clients, answering queries, resolving issues, and directing requests to appropriate teams.
• Stay updated on company products and services to effectively communicate benefits, features, and usage to clients.
• Build and nurture long-lasting relationships with clients, maintaining open lines of communication to ensure satisfaction.
• Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.
• Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences.
• Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams.
• Work closely with cross-functional departments (e.g., marketing, engineering) to align on client expectations and project progress.
• Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.
• Stay current with industry developments and best practices, educating both clients and colleagues accordingly.

Education, Experience, and/or Credential Qualifications:

• High School Diploma or GED
• Proven experience as a front desk representative, or relevant position
• Familiarity with office machines
• Knowledge of Microsoft Office
• Strong communication and people skills
• Good organization and multitasking abilities

Additional Qualifications:

• A valid driver's license and a reliable vehicle.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a fast‑paced environment.
• Compassion, empathy, and a genuine desire to help others.

We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.