Client Access Specialist – Growth & Impact

Centerstone; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

EAP program

Positive culture

Additional perks

Job summary

Burrell Behavioral Health is seeking a Client Access Representative to manage front-desk duties in a busy clinic setting. You will greet clients, verify information, collect payments, and coordinate insurance and referrals while maintaining accurate records and responding to inquiries.

Responsibilities include scheduling, handling no-show and rescheduling, and using electronic medical records. The role emphasizes strong customer service, teamwork, and professional communication in a

Qualifications

• Excellent oral, written and interpersonal communication skills required.
• Must have strong customer service orientation skills.
• Able to multi-task while being a team player.
• Excellent organization skills.
• Excellent typing skills and ability to work with a computer.
• Reliable transportation to get to the area assigned.

Responsibilities

• Schedule clients, collect payments and maintain current client paperwork.
• Greet clients, verify personal information, payment method and insurance; collect co-payment when applicable; enter data into the computer system.
• Schedule clinicians’ appointments and obtain the clients benefits and eligibility.
• Bump, cancel and reschedule no-show appointments according to policy.
• Resolve issues with clients, families and staff encountered during visits.
• Maintain the client health record and ensure completeness.
• Process payments, issue receipts, and balance daily transactions.
• Verify and coordinate client referrals and use EMR applications.
• Answer and direct calls via the phone system; support leadership as needed.
• Maintain waiting area and office equipment; participate in quality improvement programs.
• Communicate with guests professionally and manage stressful encounters with care.

Skills

Customer service

Communication

Multi-tasking

Organization

Typing

Computer proficiency

Reliable transportation

Education

High school diploma or GED

Job description

Burrell Behavioral Health is seeking a Client Access Representative to manage front-desk duties in a busy clinic setting. You will greet clients, verify information, collect payments, and coordinate insurance and referrals while maintaining accurate records and responding to inquiries.

Responsibilities include scheduling, handling no-show and rescheduling, and using electronic medical records. The role emphasizes strong customer service, teamwork, and professional communication in a