Client Care & Scheduling Specialist — Behavioral Health

Anew Behavioral Health LLC; Mount Vernon (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Paid time off

Company-paid holidays

Insurance Benefits Eligibility onStart

Flexible Scheduling

Free CEU's

Job summary

Anew Behavioral Health LLC is seeking a Receptionist to coordinate scheduling, welcome clients, and support front-desk operations. You will verify insurance, collect copays, and guide clients through their first visits while ensuring a smooth clinic flow.

The role emphasizes exceptional customer service, accurate documentation in the EHR, and collaboration with billing and clinical staff to maintain high-quality care.

Qualifications

• Requires a high school diploma; associate degree preferred.
• Experience in appointment scheduling, customer service, or related field is preferred.
• Excellent interpersonal and written communication skills; strong organizational abilities.

Responsibilities

• Greet clients and verify eligibility and appointments.
• Check-in clients and scan consent and intake documents into the EHR.
• Verify insurance and collect co-pays at arrival or during scheduling.
• Schedule new intake appointments and provide guidance on what to bring.
• Inform clients about rights, privacy, and other required notices.
• Answer phones and assist with appointment inquiries and general information.
• Update systems with changes (phone, address, insurance, etc.).
• Schedule return visits and send satisfaction surveys after visits.
• Collaborate with billing on insurance issues affecting treatment access.
• Gather client information to assist billing in case of coding denials.
• Maintain professional relationships with clients and vendors as the face of the practice.
• Maintain records and correspondence, manage site communications.
• Attend required trainings and team meetings.

Skills

Interpersonal skills

Organizational skills

MS Office proficiency

EHR experience

HIPAA compliance understanding

Education

High school diploma

Associates degree preferred

Tools

MS Office

EHR systems

Job description

Anew Behavioral Health LLC is seeking a Receptionist to coordinate scheduling, welcome clients, and support front-desk operations. You will verify insurance, collect copays, and guide clients through their first visits while ensuring a smooth clinic flow.

The role emphasizes exceptional customer service, accurate documentation in the EHR, and collaboration with billing and clinical staff to maintain high-quality care.