Client Access & Scheduling Specialist

Foundations Counseling, LLC; Fort Collins (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Health savings account

Parental leave

Professional development

Growth opportunities

Job summary

Foundations Counseling, LLC is seeking an Appointment Coordinator / Administrative Assistant to join our Fort Collins-based Operations Team. The role focuses on guiding clients through intake and scheduling, converting inquiries into appointments, and supporting day-to-day office operations with empathy and professionalism.

The ideal candidate is organized, responsive, and capable of handling sensitive conversations, balancing efficiency with client care.

Qualifications

• Minimum 2 years of customer service, administrative, scheduling, or client-facing experience.
• Strong verbal and written communication skills; professional phone presence.
• Ability to multitask and work across locations as needed.

Responsibilities

• Serve as first point of contact for prospective and current clients.
• Manage high-volume phone communication with professionalism and urgency.
• Guide clients through intake and scheduling process and convert inquiries into appointments.
• Match clients with counselors based on needs and scheduling; support client retention.
• Schedule and update appointments in the electronic medical record system; assist with paperwork and payments.

Skills

Customer Service

Scheduling

Phone Etiquette

Administrative Support

Teamwork

HIPAA

Education

High School Diploma

Tools

EMR Systems

Job description

Foundations Counseling, LLC is seeking an Appointment Coordinator / Administrative Assistant to join our Fort Collins-based Operations Team. The role focuses on guiding clients through intake and scheduling, converting inquiries into appointments, and supporting day-to-day office operations with empathy and professionalism.

The ideal candidate is organized, responsive, and capable of handling sensitive conversations, balancing efficiency with client care.