Client Access & Onboarding Specialist

Bridgeway Center, Inc.; Fort Walton Beach (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Bridgeway Center, Inc. (BCI) seeks a Temporary Access Engagement Specialist for the Behavioral Wellness Clinic Access Center in Fort Walton Beach.

You will guide new clients through initial care steps, conduct orientation, manage waitlists in Avatar and Behavix, and coordinate with licensed therapists and case management. The role emphasizes excellent customer service, confidentiality, and professional collaboration.

Formación

• Maintain confidentiality of client information under HIPAA and BCI policies.
• Ability to communicate effectively with clients, families, and professionals.
• Strong customer service orientation with patience and professionalism.
• Organizational skills to manage time, prioritize work, and meet data-entry deadlines.
• Familiarity with Avatar and Behavix data systems (waitlist data).

Responsabilidades

• Conduct New Client Orientation consistent with Trauma-Informed Care principles.
• Review priority screening documents and coordinate urgent care assessments.
• Greet clients and direct them to the proper person or department.
• Provide required intake paperwork and explain policies to clients.
• Review intake forms with clients and witness signatures.
• Monitor waitlist and schedule Biopsychosocial assessments.
• Coordinate initial face-to-face sessions with licensed therapist.
• Input and maintain waitlist in Avatar and Behavix systems.
• Maintain confidentiality and professional front-office environment.
• Communicate with clinical staff and case management regarding client status.

Conocimientos

Customer service

Communication skills

HIPAA knowledge

Confidentiality

Bilingual English/Spanish

Educación

High School Diploma or GED

Descripción del empleo

Bridgeway Center, Inc. (BCI) seeks a Temporary Access Engagement Specialist for the Behavioral Wellness Clinic Access Center in Fort Walton Beach.

You will guide new clients through initial care steps, conduct orientation, manage waitlists in Avatar and Behavix, and coordinate with licensed therapists and case management. The role emphasizes excellent customer service, confidentiality, and professional collaboration.