Client Access Representatives - Customer Service (Springfield, Republic, & More)

Burrell Behavioral Health; Springfield (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Training program

Career advancement

Supportive culture

Job summary

Burrell Behavioral Health is seeking a Client Access Representative to serve as the first point of contact across multiple clinics in Southwest Missouri, including Springfield, Republic, and more.

The role involves front-desk duties, appointment scheduling, payment collection, and maintaining client records, with opportunities to collaborate with providers and support teams to ensure quality care.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong computer skills.
• Excellent typing skills.
• Exceptional organizational skills.

Responsibilities

• Provide exceptional customer service to clients, staff, and leadership team.
• Schedule and reschedule client appointments as needed.
• Complete client intake paperwork accurately and efficiently.
• Collect client cost shares for appointments.
• Work with providers to manage cancellation lists and reschedules.
• Maintain and update provider cancellation lists.
• Accurately complete daily deposit logs.
• Scan documents into client charts.

Skills

Customer service experience

Excellent typing

Great organizational skills

Strong computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description:CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICEFull-Time / Part-Time / PRN / Float shifts (subject to availability)We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more.(subject to availability)Clinic location examples include:Psychiatry ClinicsSubstance Use Disorder Detox CentersRapid Access Unit / Behavioral Crisis CenterYouth Focus Clinicand others (subject to availability)Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.Key Responsibilities:Provide exceptional customer service to all clients, staff, and leadership team membersRepresent Burrell Behavioral Health in a professional, collaborative, and respectful mannerSchedule and reschedule client appointments as neededComplete client intake paperwork accurately and efficientlyCollect client cost shares for appointmentsWork with providers to manage cancellation lists and reschedulesMaintain and update provider cancellation listsAccurately complete daily deposit logsScan documents into client chartsQualifications:A high school diploma or equivalentPrevious customer service experience (preferred)Proficiency in Microsoft Office SuiteStrong computer skillsExcellent typing skillsExceptional organizational skillsWhat we offer:As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!CLIENT ACCESS REPRESENTATIVECUSTOMER SERVICEPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.