Client Access Communications Specialist

Rimrock; Billings (MT); On-site; USD 42,000 - 62,000; Full time

Job summary

Rimrock in Billings, MT is seeking a Communications Specialist to be the primary contact for clients, families, providers, and community partners. You will manage high call volumes, identify caller needs, and connect callers with the appropriate program or staff while protecting confidentiality.

The role emphasizes providing accurate information on services, intake processes, hours, and locations, and documenting interactions in the EHR.

Qualifications

• Excellent verbal and written communication skills are required.
• Ability to manage high call volumes and multitask effectively.
• Familiarity with HIPAA, 42 CFR Part 2, and healthcare confidentiality requirements.

Responsibilities

• Answer and manage incoming calls professionally and compassionately.
• Identify caller needs and provide accurate information on Rimrock programs, eligibility, and appointments.
• Triage and route calls to the appropriate department; document interactions in the designated system.

Skills

Communication

Call center

HIPAA compliance

Education

High school diploma

Tools

EHR software

Job description

Rimrock in Billings, MT is seeking a Communications Specialist to be the primary contact for clients, families, providers, and community partners. You will manage high call volumes, identify caller needs, and connect callers with the appropriate program or staff while protecting confidentiality.

The role emphasizes providing accurate information on services, intake processes, hours, and locations, and documenting interactions in the EHR.