Behavioral Health Outpatient Scheduling Specialist

Rimrock Foundation; Billings (MT); On-site; USD 25,000 - 36,000; Full time

Job summary

Rimrock Foundation seeks a Central Scheduling Coordinator to manage outpatient appointments across Billings and Bozeman, ensuring access and payer compliance. The role emphasizes proactive outreach, reminders, and minimizing no-shows while supporting clinical and administrative teams.

Responsibilities include updating the EHR, validating client information, and collaborating to optimize clinic flow. Strong organizational skills and customer service are essential for success in this position.

Qualifications

• High School diploma or GED required, with 1-2 years experience in a medical office or scheduling role.
• Experience coordinating outpatient services, appointments, and multi-location scheduling preferred.
• Familiarity with HIPAA, 42 CFR Part 2, CARF standards, and payer requirements is a plus.

Responsibilities

• Schedule all outpatient services across Billings and Bozeman locations.
• Enter and update appointments in the EHR system accurately.
• Verify and update client demographics with each contact.
• Provide appointment reminders and outreach to reduce no-shows.

Skills

Organizational skills

Time management

Communication skills

Customer service

Education

High School diploma or GED

1-2 years medical office scheduling

Tools

Microsoft Office

Electronic Health Records

Job description

Rimrock Foundation seeks a Central Scheduling Coordinator to manage outpatient appointments across Billings and Bozeman, ensuring access and payer compliance. The role emphasizes proactive outreach, reminders, and minimizing no-shows while supporting clinical and administrative teams.

Responsibilities include updating the EHR, validating client information, and collaborating to optimize clinic flow. Strong organizational skills and customer service are essential for success in this position.