Client Access & Intake Specialist

Rimrock; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Rimrock is seeking a Client Access Coordinator to manage front desk operations and intake coordination for Outpatient, Inpatient, and Residential SUD services. You will greet clients, answer inquiries, coordinate referrals, and maintain accurate EHR data while ensuring compliance with HIPAA, 42 CFR Part 2, and CARF standards.

You will collaborate with clinical and administrative teams, assist with scheduling and financial clearance, and support events like Family Week while upholding Rimrock’s

Qualifications

• Minimum of one year of experience working in the Mental Health or SUD field preferred.
• Ability to plan, organize work and identify needed resources for clients and linking clients to resources.
• Record keeping, speaking, writing, excellent verbal and written communication skills and computer and word processing ability and counseling skills for this population.

Responsibilities

• Serve as the primary point of contact for clients, families, visitors, and community members; answer phones, greet walk-ins, and respond to inquiries.
• Coordinate incoming referrals and client access processes for Outpatient, Inpatient, and Residential services.
• Communicate and collaborate with internal teams and external partners to connect clients with appropriate services.
• Complete, review, and maintain client documentation in the Electronic Health Record (EHR), including demographics, consents, and releases.
• Collaborate with the Business Office to ensure financial clearance prior to enrollment in services.
• Maintain a welcoming, organized, and secure lobby environment; follow visitor and security procedures.
• Monitor and route incoming communications (calls, Sfax, mail) and scan documents per policy.
• Serve as backup support for scheduling, admissions, and other related functions as assigned.
• Accept and process payments in accordance with Business Office procedures.
• Assist with Family Week and special events as needed.
• Ensure compliance with HIPAA, 42 CFR Part 2, CARF standards, and Rimrock policies.
• Perform other duties as assigned.

Skills

Plan & organize

Resource linking

Record keeping

Verbal communication

Written communication

Computer skills

Counseling skills

Word processing

Education

Experience in Mental Health or SUD field

Job description

Rimrock is seeking a Client Access Coordinator to manage front desk operations and intake coordination for Outpatient, Inpatient, and Residential SUD services. You will greet clients, answer inquiries, coordinate referrals, and maintain accurate EHR data while ensuring compliance with HIPAA, 42 CFR Part 2, and CARF standards.

You will collaborate with clinical and administrative teams, assist with scheduling and financial clearance, and support events like Family Week while upholding Rimrock’s