Cleveland West Side Care Branch Lead

Happy to Help Caregiving - Corporate; Cleveland (OH); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Company car with paid gas

Cell phone stipend

Unlimited PTO

Job summary

Happy to Help Caregiving, launching its Cleveland – West Side market, seeks an Executive Director to drive growth, build a local referral network, and oversee operations in the field and from home during launch. The role requires residing in or relocating to the Cleveland area with frequent travel across the West Side.

You will recruit caregivers, manage scheduling, develop partnerships, and lead P&L performance while ensuring exceptional client satisfaction and regulatory compliance.

Qualifications

• 3+ years leading a team in home care, home health, senior living, healthcare services, or multi-unit/branch operations.
• Proven track record meeting sales/business development and operations targets.
• Valid driver’s license, reliable transportation, and ability to travel locally most days.
• Ability to participate in a rotating after-hours/on-call schedule.
• Strong written and verbal communication; comfort with spreadsheets, CRM, and scheduling/EVV platforms.

Responsibilities

• Build and execute a local marketing plan to position Happy to Help as the preferred in-home care provider.
• Develop and manage referral relationships (hospitals, home health, hospice, senior living, rehab, physicians, community orgs).
• Track pipeline and close rates; convert inquiries to starts; grow billable hours.
• Recruit, hire, and onboard caregivers and office staff; ensure all shifts are filled and care plans are followed.
• Oversee scheduling and on-call routing for client, caregiver, and partner needs; participate in a rotating on-call schedule.
• Use home-care scheduling/EVV and CRM tools to maintain accurate records and compliance.
• Conduct in-home assessments and intakes; set expectations; monitor satisfaction and care outcomes.
• Own branch P&L: forecast, manage budget, and drive to margin goals while maintaining quality.
• Ensure compliance with state non-medical home-care regulations, HIPAA, and company policies.
• Set the tone: hire for values, recognize performance, coach for growth, and maintain high morale and retention.

Skills

Team leadership

Sales leadership

Operations oversight

CRM experience

Tools

CRM systems

EVV tools

Job description

Happy to Help Caregiving, launching its Cleveland – West Side market, seeks an Executive Director to drive growth, build a local referral network, and oversee operations in the field and from home during launch. The role requires residing in or relocating to the Cleveland area with frequent travel across the West Side.

You will recruit caregivers, manage scheduling, develop partnerships, and lead P&L performance while ensuring exceptional client satisfaction and regulatory compliance.