Executive Director - Cincinnati Branch Launch & Growth

Happy to Help Caregiving; Cincinnati (OH); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Company car with paid gas

Cell phone stipend

Unlimited PTO

Training & development

Job summary

Happy to Help Caregiving Cincinnati is hiring an Executive Director to launch and grow our Cincinnati market. You will build the local referral network, recruit and develop the initial care team, and establish dependable operations while driving growth, service quality, and financial performance.

This role requires an active local presence; during launch you will split time between client/caregiver visits and administrative work from home until a branch office is established.

Qualifications

• 3+ years leading a team in home care, home health, senior living, healthcare services, or multi‑unit/branch operations, or strong B2B/B2C field sales leadership with service operations oversight.
• Proven track record meeting sales/business development and operations targets.
• Valid driver’s license, reliable transportation, and ability to travel locally most days.
• Ability to participate in a rotating after‑hours/on‑call schedule.
• Strong written and verbal communication; comfort with spreadsheets, CRM, and scheduling/EVV platforms.

Responsibilities

• Build and manage a local marketing plan to position Happy to Help as the preferred in‑home care provider.
• Develop and manage referral relationships (hospitals, home health, hospice, senior living, rehab, physicians, community orgs).
• Track pipeline and close rates; convert inquiries to starts; grow billable hours.
• Recruit, hire, and onboard caregivers and office staff; ensure all shifts are filled and care plans are followed.
• Oversee scheduling and on‑call routing for client, caregiver, and partner needs; participate in a rotating on‑call schedule.
• Use home‑care scheduling/EVV and CRM tools to maintain accurate records and compliance.
• Conduct in‑home assessments and intakes; set expectations; monitor satisfaction and care outcomes.
• Resolve issues quickly and professionally; champion a culture of safety, dignity, and respect.
• Own branch P&L: forecast, manage budget, and drive to margin goals while maintaining quality.
• Ensure compliance with state non‑medical home‑care regulations, HIPAA, and company policies.
• Set the tone: hire for values, recognize performance, coach for growth, and maintain high morale and retention.

Skills

Leadership experience

Healthcare operations

Sales & business development

CRM & EVV platforms

Communication

Tools

CRM

Scheduling/EVV platforms

Job description

Happy to Help Caregiving Cincinnati is hiring an Executive Director to launch and grow our Cincinnati market. You will build the local referral network, recruit and develop the initial care team, and establish dependable operations while driving growth, service quality, and financial performance.

This role requires an active local presence; during launch you will split time between client/caregiver visits and administrative work from home until a branch office is established.