Garfield Heights- Retail Thrift Store Assistant Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Garfield Heights (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio seeks an Assistant Manager to help run a Garfield Heights store. You will lead daily operations, schedule staff, and supervise donation processing, pricing, and sales.

You will work with the Store Manager to recruit, coach, and evaluate the team while maintaining HR paperwork and strong customer service. Expect responsibility for cash operations, attendance, and adherence to safety and CARF standards.

Qualifications

• Two-plus years of management experience or six months as a Goodwill team leader.
• Retail sales experience or demonstrated potential for management.
• Strong interpersonal, communication, organization, and time management skills.
• Good judgment and problem-solving skills.
• Knowledge of name brands, antiques, vintage, and collectibles.
• Experience with computers.
• First aid and CPR certification required (can get certified after hire).
• High school diploma or GED.
• Valid driver's license and auto insurance.
• Ability to work nights, weekends, and some holidays.

Responsibilities

• Run daily store operations and schedule staff.
• Supervise donation processing, pricing, and store activities in the manager's absence.
• Recruit, coach, and evaluate team members; maintain HR paperwork.
• Approve time worked and manage employee attendance.
• Manage cash operations, daily counts, and over/short reconciliation.
• Supervise backroom warehouse management and planning.
• Lead team in safety, retail, and CARF standards.
• Handle day-to-day employee relations and coordinate with HR.
• Review retail reports to evaluate performance and drive growth.
• Lead production goals and support the You Changed a Life campaign.

Skills

Management experience

Retail sales experience

Interpersonal skills

Communication skills

Organizational skills

Time management

Judgment and problem solving

Merchandise knowledge

Computers

First aid/ CPR certification

Driver's license

Education

High school diploma or GED

Job description

Assistant Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Garfield Heights, OH | Pay: $18.50 | Type: Hourly, Full-Time

About the Job
Join us in making a meaningful impact in Garfield Heights, Ohio! Help lead a Goodwill store. As an assistant store manager, you'll help the store manager run the store day-to-day. You'll also build the store's reputation as a community partner. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations and schedule staff. Supervise the collection, processing, and pricing of donated goods. Run the store in the Store Manager's absence.
• Work with the Store Manager to recruit, coach, and evaluate team members, and keep HR paperwork on time
• Approve time worked and manage employee attendance in agency software
• Manage cash operations, including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Supervise backroom warehouse management and planning
• Lead your team in following safety, retail, and security policies and CARF standards
• Handle day-to-day employee relations and partner with HR when needed
• Review retail reports to evaluate performance and drive growth
• Lead production goals and lead your team in the "You Changed a Life" campaign
• Build a positive, team-focused work culture

Qualifications

• Two-plus years of management experience, or at least six months as a Goodwill team leader
• Retail sales experience or demonstrated potential for management
• Strong interpersonal, communication, organization, and time management skills
• Good judgment and problem-solving skills
• Knowledge of merchandise such as name brands, antiques, vintage, and collectiblesAbility to identify different shades and tones of color
• Experience with computers
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED
• A valid driver's license and auto insurance
• Ability to work nights, weekends, and some holidays is a must

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.