Outlet Team Lead/Shift Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Cleveland (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking an Outlet Team Lead/Shift Manager in Cleveland, OH. You’ll supervise donation processing, price tagging, and daily store operations, stepping in for managers on shift and guiding a small team toward friendly customer service and efficient merchandising.

This role emphasizes safety, accuracy in reporting, and strong teamwork. Full-time, hourly pay at $16.30, with benefits including Daily Pay, PTO, and retirement planning.

Qualifications

• Six or more months of retail sales experience preferred, or demonstrated potential for management.
• Strong judgment, problem-solving, and communication skills.
• Strong organization and time management.
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles.
• Experience with computers preferred.
• First aid and CPR certification required (can get certified after hire).
• High school diploma or GED preferred.
• Valid driver's license and auto insurance.

Responsibilities

• Run daily store operations, supervise donation processing and pricing, and keep the sales floor attractive through effective merchandising.
• Ring up purchases, handle cash and make change, and complete the cash count and daily balance sheet.
• Handle customer disputes in a friendly, helpful way, and hand every donor a receipt.
• Help your team turn 220 tables daily and hold them accountable for proper salvage sorting.
• Process quality donations quickly by sorting, tagging, testing, cleaning, and preparing items for sale.
• Oversee quality control and inventory.
• Help supervise and train new team members, and open or close the store in the supervisor's absence.
• Lead your team in following safety policies and model safe work habits.
• Report operations, personnel, mission and services, and safety statistics accurately and on time.
• End every donor interaction with "You changed a life today, Thank you!"

Skills

Retail sales experience

Leadership potential

Strong organization

Customer service

First aid and CPR certification

High school diploma or GED

Driver's license & auto insurance

Computers experience

Education

High school diploma or GED

Tools

Computers

Job description

Outlet Team Lead/Shift Manager: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Cleveland, OH | Pay: $16.30 | Type: Hourly, Full-Time

About the Job Join us in making a meaningful impact in Cleveland, Ohio! Step up and lead the team. As an outlet store team leader, you'll help the store manager and assistant manager run the store day to day. You'll oversee the collection and processing of donated goods, and you'll run the store when the managers aren't on shift. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.

Responsibilities

• Run daily store operations, supervise donation processing and pricing, and keep the sales floor attractive through effective merchandising
• Ring up purchases, handle cash and make change, and complete the cash count and daily balance sheet
• Handle customer disputes in a friendly, helpful way, and hand every donor a receipt
• Help your team turn 220 tables daily and hold them accountable for proper salvage sorting
• Process quality donations quickly by sorting, tagging, testing, cleaning, and preparing items for sale
• Oversee quality control and inventory
• Help supervise and train new team members, and open or close the store in the supervisor's absence
• Lead your team in following safety policies and model safe work habits
• Report operations, personnel, mission and services, and safety statistics accurately and on time
• End every donor interaction with "You changed a life today, Thank you!"

Qualifications

• Six or more months of retail sales experience preferred, or demonstrated potential for management
• Strong judgment, problem-solving, and communication skills
• Strong organization and time management
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Experience with computers preferred
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED preferred
• Valid driver's license and auto insurance

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.