Clerk II Hotel - On call

Boyd Gaming Corporation; Las Vegas (NV); Sur place; USD 22 000 - 29 000; Plein temps

Résumé du poste

Boyd Gaming Corporation is seeking a front desk associate to deliver a friendly check-in/out experience and provide information on hotel services and events. You will sell rooms with strong customer service and manage guest inquiries while handling billing and keys.

The role requires a high school diploma, at least 6 months of front desk experience, and the ability to work flexible shifts. Proficiency with LMS, CMS and hotel systems is expected, along with cash handling and attention to detail.

Qualifications

• High school diploma or equivalent and at least 6 months of front desk experience.
• Typing speed at least 45 WPM; 10-key experience is a plus.
• Ability to communicate with guests and staff in English.
• Familiarity with hotel key systems.
• Must be flexible to work shifts and stand for long periods.
• Detail oriented with strong multitasking skills.
• Cash handling experience and ability to audit accounts.
• Experience with LMS, CMS and Hot Sauce/Espresso systems.
• Must obtain/maintain certifications/licenses per local gaming regulations.

Responsabilités

• Provide guests with friendly check-in and check-out.
• Sell rooms using excellent customer service and yield management.
• Resolve guest complaints and answer inquiries about hotel services and events.
• Complete registration forms and input data into the computer.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and process payments.
• Coordinate with Executive Hosts regarding stays.
• Run required reports using the hotel computer systems.
• Balance transactions at the end of shift.
• Operate manual procedures if computer systems fail.
• Perform other duties as assigned by management.

Connaissances

Front desk experience

Customer service

Typing 45 WPM

English communication

Cash handling

Multitasking

Attention to detail

Formation

High school diploma

Outils

LMS

CMS

Hot Sauce/Espresso

Description du poste

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.