Clerk - Hotel Front Desk

Bally's Corporation; Evansville (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation in Evansville, IN is seeking a guest services associate responsible for answering calls promptly, processing hotel, events and concert reservations, and routing administrative or guest calls in a courteous, professional manner while upholding service standards.

You will verify guest information, handle credit card charges for reservations, stay aware of promotions, and assist guests with alternative options when requests cannot be fulfilled.

Qualifications

• Strong customer service skills with a courteous demeanor.
• Ability to manage multiple tasks: reservations, calls, and guest information.
• Comfort with handling credit card transactions and payments.

Responsibilities

• Answer incoming calls promptly and courteously according to service standards.
• Process reservations for hotel, events, and concerts from all sources.
• Connect administrative or guest calls in a timely manner.

Skills

Customer service

Phone etiquette

Attention to detail

Cash handling

Job description

Responsibilities:

• Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
• Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
• Accurately and promptly connect all administrative or guest calls in a timely manner.
• Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
• Accurately process credit card charges to be applied towards reservations.
• Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
• Works with both lodging & gaming systems in processing reservations.
• Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.
• Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.
• Research and accurately prepare request for “comps” when necessary.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Able to register guests correctly and procedurally in accordance to established service standards.
• Obtain appropriate amount of credit/payment for guests stay.
• Issue room keys to registered guests.
• Able to settle/close out guest accounts correctly and procedurally upon their departure.
• Able to correctly and procedurally close out shift at the end of their shift.
• Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $15

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.