Host - Casino Senior

Bally's Interactive; Evansville (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Interactive is seeking a customer-focused team member to promote rewards programs and support premium players in Evansville, Indiana. You will educate patrons on rewards benefits, assist with membership, and participate in events to grow the database.

The role requires the ability to stand for long periods, work varied hours including holidays and weekends, and adhere to company service standards. Indoor casino environment with smoke exposure is expected.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to educate customers on rewards programs.

Responsibilities

• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players on rewards card usage and benefits.
• Educates customers on casino floor bill validators and their benefits.
• Assists with phone solicitation of established premium slot and table patrons.
• Attends events targeting premium players and meets/greats them.
• Issues complimentary amenities consistent with activity and reports incidents to management.
• Maintains accurate patron information per CTR guidelines and grows the database.

Skills

Customer service

Membership programs

Sales mindset

Job description

Responsibilities

• Reports to the Senior Host and/or the Player Development Manager.
• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assist with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Salary$43,888

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.