Supervisor - Housekeeping

Bally's Evansville; Evansville (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville is seeking a housekeeping supervisor to lead the room inspection program, coach inspectors, and oversee daily housekeeping operations. The role includes VIP room checks, training, safety audits, and maintaining inventory and staffing plans in a 24/7 casino hotel setting.

The position requires strong communication, critical thinking, delegation, and detail orientation, with an ability to work varied hours including holidays and weekends.

Qualifications

• Associates degree or better required.
• Advanced communication, critical thinking and delegation skills required.
• Detail oriented with ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities

• Ensure hotel guest room quality exceeds expectations by managing the room inspection and housekeeping variance programs through coaching and discipline.
• Inspects rooms previously checked by inspectors to improve performance and provides training as needed.
• Maintain graded room inspection records and ensure inspections are timely and fair.
• Personally inspect VIP guest rooms and ensure all requests are fulfilled.
• Monitor housekeeping operations and assist room inspectors in daily activities and briefings.
• Oversee daily laundry quality and productivity, and manage weekly linen inventories and ordering needs.

Skills

Communication

Critical thinking

Delegation

Detail oriented

Education

Associate degree or better

Job description

• Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
• Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed.
• Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Inspects guest common areas to improve the performance of our house attendants.
• Researches guest recoveries and complaints to correct the source of the service failure.
• Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations.
• Communicates priority department guest and group developments.
• Assists the Room Inspectors in daily opening and closing operations and morning briefings.
• Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
• Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
• Prepares weekly department schedules to meet business demand and meet labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
• Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
• Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Employee assistance programFree parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $17.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Communication

Advanced

Critical thinking

Advanced

Advanced

Delegation

Advanced

Detail Oriented

Advanced

Education

Required

Associates or better.

Experience

Required

Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.