Clerical Support

Express Employment Professionals - Cincinnati East; Springfield (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Stable full-time employment

Professional office environment

Career growth and advancement

Job summary

Express Employment Professionals - Cincinnati East is seeking a Clerical Support Representative to provide administrative and customer service support in a busy office. The role handles communications, records, documents, and daily operations while maintaining confidentiality and accuracy.

You will answer calls, greet visitors, assist with directing them, perform general clerical duties, type correspondence, maintain records, and use Microsoft Word and standard office software.

Qualifications

• High school diploma or GED required.
• Experience in clerical/administrative or customer service roles preferred.
• Strong typing and computer skills.
• Proficiency with Microsoft Word and standard office software.
• Excellent verbal and written communication skills.
• Strong organizational and recordkeeping abilities.

Responsibilities

• Answer and direct incoming phone calls professionally.
• Greet visitors and direct them to the appropriate department or person.
• Provide customer service in person, by phone, and by email.
• Perform general clerical and administrative duties.
• Prepare and type correspondence, reports, letters, and other business documents.
• Generate reports and maintain accurate records.
• Organize, file, and maintain confidential documents and records.
• Enter data and process documentation accurately.
• Receive and process payments as required.
• Utilize Microsoft Word and other office software to complete tasks.
• Maintain confidentiality of sensitive information.
• Support office operations and additional duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Recordkeeping

Confidentiality

Multitasking

Attention to detail

Reliability

Education

High School Diploma or GED

Tools

Microsoft Word

Office software

Job description

Clerical Support Representative

We are seeking a highly organized and professional Clerical Support Representative to provide administrative and customer service support in a busy office environment. This position is responsible for handling communications, maintaining records, preparing documents, and supporting daily office operations while maintaining confidentiality and accuracy.

Job Duties

• Answer and direct incoming phone calls professionally
• Greet visitors and assist with directing them to the appropriate department or individual
• Provide customer service in person, by phone, and through email communication
• Perform general clerical and administrative duties
• Prepare and type correspondence, reports, letters, and other business documents
• Generate reports and maintain accurate records
• Organize, file, and maintain confidential documents and records
• Enter data and process documentation accurately
• Receive and process payments as required
• Utilize Microsoft Word and other office software to complete administrative tasks
• Maintain confidentiality of sensitive information
• Support office operations and perform additional duties as assigned

Qualifications

• High school diploma or GED required
• Previous clerical, administrative, receptionist, customer service, or office support experience preferred
• Strong typing and computer skills
• Proficiency with Microsoft Word and standard office software
• Excellent verbal and written communication skills
• Strong organizational and recordkeeping abilities
• Ability to multitask and prioritize workload effectively
• Professional demeanor and strong attention to detail
• Ability to handle confidential information with discretion
• Reliable attendance and strong work ethic

Preferred Qualifications

• Customer service experience
• Multi-line phone system experience
• Experience with report generation and record management
• Administrative support experience in a professional office environment

Physical Requirements

• Ability to sit, stand, and move throughout the office as needed
• Ability to use office equipment, computers, and telephones for extended periods
• Ability to perform repetitive data entry and administrative tasks

Schedule

• Full-time position
• Monday through Friday
• Hours: 8:00 AM to 4:30 PM

Benefits of the Position

• Stable full-time employment
• Professional office environment
• Opportunity to develop administrative and customer service skills
• Team-oriented workplace
• Career growth and advancement opportunities