Administrative Asst

University of Maryland Medical System Corporation; Largo (MD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Shift differential

Job summary

University of Maryland Medical System Corporation is seeking a daytime, full-time Administrative Assistant to support departmental operations. You will handle typing, data entry, filing, routing calls, greeting visitors, and general office duties with a focus on accuracy and service.

The role requires 1–3 years of administrative experience, front desk duties, and proficient use of standard office software and devices such as phones, fax, and copiers.

Qualifications

• High School Diploma or GED required.
• 1–3 years of administrative experience required.
• Experience with front desk/reception duties and office equipment (fax, copier, phone).

Responsibilities

• Answers emails and phone calls, routes to appropriate parties or takes messages.
• Maintains documents and records; orders supplies and sorts mail.
• Schedules and coordinates calendar events and department activities.
• Greets visitors and screens questions; assists with routine inquiries.
• Coordinates events with other departments as needed.

Skills

Customer service

Communication

Calendar management

Data entry

Phone routing

Education

High School Diploma or GED

Tools

Fax machine

Copier

Office software

Job description

Shift: Day, full-time, 06:45 am - 03:15 pm

Supports the efficient day-to-day operation of the department by performing administrative duties (e.g. typing, copying, filing, data entry, appropriately routing phone calls, mail distribution and greeting visitors, etc.)

Principal Duties

• Answers electronic communications and phone calls, directing calls to appropriate parties or takes messages.
• Performs general office duties such as establishing and maintaining official documents and records in appropriate files; ordering supplies; sorting and distributing mail, including faxes and emails.
• Conducts research, compiles data and prepares correspondence/documents for consideration
• Greets and screens visitors and assist and answers routine questions.
• Reviews a variety of materials, including reports memos, and letters for content and recommends changes were appropriate.
• Maintain department and assigned management team member’s calendar and coordinates appointments and department events.
• Prepares check requests, orders and maintains office supplies as needed.
• Coordinates events and functions with other departments as necessary.
• Performs other administrative duties as assigned.

Customer Service

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
• Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Education/Knowledge

• Attained Level: Entry level (High School Diploma or GED equivalent)

Applicable Experience

• Experience (years): Required: 1 - 3 years
• Experience (describe required & preferred): Three years’ administrative experience desirable. Experience with front desk/receptionist duties, using fax machine, copier, phone, and varied computer software.

Benefits

• Pay Range: $21.50 - $30.12
• Other Compensation (if applicable): Shift Differential