Clerical Supervisor 1 - Montour/Columbia County Assistance Office

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Telework option

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks a Clerical Supervisor 1 to lead the Montour/Columbia County CAO operations. You will direct clerical workflows, supervise staff, and uphold key documentation to keep services accurate and timely.

This full-time role emphasizes organization, accountability, and teamwork, with telework options possible and a standard 37.5-hour work week in a PA-based office.

Qualifications

• Minimum one year as Clerical Assistant 2 or equivalent clerical experience.
• PA residency requirement.
• Preference for Montour County residents; ability to perform essential job functions.

Responsibilities

• Supervise clerical operations and coordinate office processes.
• Support staff growth and maintain important systems and documentation.
• Lead staff and organize workflows to ensure timely, accurate services.
• Help ensure vital services reach community members.

Skills

Clerical supervision

Office coordination

Staff development

Job description

The Department of Human Services (DHS) is seeking a Clerical Supervisor 1 to help lead daily operations at the Montour/Columbia County Assistance Office (CAO). In this role, you guide essential clerical workflows, support staff growth, and help ensure that vital services reach community members on time and with accuracy. Your leadership will keep key processes moving, strengthen team performance, and support families who rely on these programs. Move forward into a role where your drive, organization, and commitment help shape a stronger, more efficient office each day.

This position supervises clerical operations, coordinates office processes, and supports the accuracy and timeliness of work completed across the CAO. It is responsible for leading staff, organizing workflows, and maintaining important systems and documentation. As a Clerical Supervisor 1, you will perform the following duties:

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• DHS CAO employees applying for a lateral transfer, reassignment, or voluntary demotion to a different CAO or OIM worksite will be considered in accordance with the OIM worksite transfer policy, operations memo 05-09-05.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2; or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Montour County. If no eligible candidates who live within Montour County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Promotion Without Exam
  • Reassignment(Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and
    • (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
  • Transfer(Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and
    • (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
  • Voluntary Demotion

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in the following classification:
  • Clerical Assistant 2
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
• Applicants must have a minimum of one year in the next lower class by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.