Clerical Lead - Administrative Support

Dutech Systems; Williston (ND); On-site; USD 30,000 - 33,000; Full time

Job summary

Dutech Systems is seeking an administrative assistant to support daily office operations at our Holyoke, MA site. The role focuses on strong Microsoft Office skills, accurate data entry, and professional, organized handling of records and reception duties.

You will be the first point of contact for clients and visitors, greet them, and route inquiries to the appropriate staff while maintaining confidentiality and efficiency in a diverse environment.

Qualifications

• Experience performing administrative, clerical, or office support duties.
• Proficiency in Microsoft Word and Excel.
• Strong typing, data entry and word processing skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to maintain accurate records with organized filing systems.
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Utilize Word and Excel to perform administrative tasks accurately.
• Perform typing, data entry, and document preparation.
• Process and maintain closed records for the Area Office.
• Serve as receptionist greeting clients and directing them to staff.
• Answer calls, respond to inquiries, and transfer as needed.
• Provide general administrative support for daily operations and projects.
• Provide routine information regarding agency locations and services.
• Assist with mail processing and distribution.
• Organize and update office filing systems and records.
• Handle routine complaints professionally and refer complex concerns.

Skills

Typing

Data entry

Verbal communication

Written communication

Organization

Time management

Independence

Professional demeanor

Tools

Microsoft Word

Microsoft Excel

Job description

The ideal candidate will have strong Microsoft Office skills, excellent communication abilities, accurate data entry and typing skills, and experience handling general office administration. This role involves supporting daily office operations, maintaining filing systems, processing records and mail, and serving as the primary receptionist for clients and visitors.

The successful candidate must demonstrate professionalism, organization, and the ability to work effectively with individuals from diverse cultural backgrounds.

Key Responsibilities

• Utilize Microsoft Word and Excel to perform administrative and clerical tasks accurately.
• Perform accurate typing, word processing, data entry, and document preparation.
• Process and maintain closed records for the Area Office.
• Serve as a receptionist by greeting clients and visitors and directing them to the appropriate department staff.
• Answer incoming telephone calls, respond to routine inquiries, and transfer calls as needed.
• Provide general administrative and clerical support for daily office operations and special projects.
• Provide routine information regarding agency office locations and services.
• Assist with incoming and outgoing mail processing and distribution.
• Organize, maintain, and update office filing systems and records.
• Handle routine complaints professionally and refer complex concerns to the appropriate staff.
• Maintain confidentiality and professionalism when handling sensitive agency information.
• Assist with office organization, coordination, and other administrative duties as assigned.

Required Qualifications

• Experience performing administrative, clerical, or office support duties.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong typing, data entry, and word processing skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to maintain accurate records and organized filing systems.
• Ability to handle multiple tasks and work independently with minimal supervision.
• Professional demeanor when interacting with clients, visitors, and staff.

Preferred Qualifications

• Previous experience in government offices, public agencies, or administrative environments.
• Experience handling complaints and responding to inquiries professionally.
• Ability to work effectively with culturally diverse populations.
• Demonstrated ability to plan, organize, and coordinate office activities and events.
• Ability to establish and improve administrative and clerical processes.
• Experience maintaining confidential records and processing official documentation.
• Strong problem-solving skills and attention to detail.

Work Schedule & Compensation

• Monday through Friday.
• 8:45 AM – 5:00 PM.
• On‑site position in Holyoke, Massachusetts.
• $22.00 – $24.90 per hour on W2.