Clerical Associate – Family Practice

Woodlawn Hospital; Rochester (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

403(b) with match

Paid Vacation Time

Paid Sick Time

Paid Personal Days

FSA

Job summary

Woodlawn Medical Professionals Family Practice is seeking a friendly Clerical Associate to join our team. You will be the first point of contact, handling scheduling, reception, and basic data entry in a welcoming environment.

Responsibilities include verifying patient information, processing check-ins/outs, managing calls, and supporting daily office operations. Shift is Day 8a-5p with no weekends or holidays, and a full benefits package is offered.

Qualifications

• Good communication skills and pleasant phone technique for patient interactions.
• Computer aptitude for inquiry, data entry and daily system operations.
• High School Diploma or GED is required; CPR certification preferred.
• Experience in a medical office is preferred but not required.

Responsibilities

• Schedules appointments according to guidelines.
• Greet patients and answer questions in a professional manner.
• Collect patient demographics and insurance information for system entry.
• Check patients in/out and manage daily office operations.
• Handle calls, sort mail/faxes, and route to appropriate staff.
• Enter health information into the EHR and balance daily cash deposits.

Skills

Strong communication

Phone etiquette

Customer service

Data entry

Education

High School Diploma or GED

CPR Certification

Tools

EHR systems

Medical office software

Job description

Join the Woodlawn Team as a Clerical Associate – Family Practice with Woodlawn Medical Professionals!

Woodlawn Medical Professionals Family Practice is seeking a friendly, organized, and dependable Clerical Associateto join our team.

As the first point of contact for our patients, you’ll play a vital role in creating a welcoming experience while managing appointment scheduling, answering phones, checking patients in and out, verifying information, and supporting daily office operations.

SHIFT:Day Shift, 8a- 5p / No Weekends / No Holidays / Great Benefits

EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:

• Good communication skills and pleasant phone technique as required handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
• Computer aptitude to do inquiry, data entry and daily system operations.
• High School Diploma or GED.
• Experience in a medical office, hospital or long-term care facility strongly preferred, but not required.
• Computer aptitude to do inquiry, data entry and daily system operations.
• CPR Certification
• Math aptitude sufficient to balance and handle cash.

PRIMARY DUTIES:

• Schedules appointments according to specified guidelines.
• Performs office opening procedures and closing procedures independently as scheduled.
• As the receptionist, you will greet patients and guests in a professional manner responding to questions or requests appropriately.
• Obtain complete patient demographic and insurance information for system entry and check patients in for appointments in a timely manner.
• Ensures that all telephone calls are answered promptly and handles or directs the calls appropriately.
• Sort incoming mail and incoming faxes to then distribute accordingly.
• Scan necessary patient health information into EHR, and route into corresponding patient charts, ensuring accuracy. Route incomin electronic faxes in EHR ino patient charts.
• Handle cash, balance the daily charges and perform daily deposit. Deliver deposits to bank daily as needed.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 403(b) with match
• Paid Vacation Time
• Paid Sick Time
• Paid Personal Days
• FSA

Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!

Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.