Clerical Associate

City of New York; New York (NY); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

City of New York’s Department of Sanitation seeks an experienced Clerical Associate to support the Employee Assistance Unit (EAU) within the Medical Division. The role centers on intake, file management, and crisis support for a workforce of about 10,000 employees.

You will handle referrals, maintain records, and assist counselors, while upholding confidentiality and strong organizational standards in a fast-paced city agency environment.

Qualifications

• Four-year high school diploma or equivalent and one year clerical experience.
• Keyboard familiarity with a minimum of 100 keystrokes per minute.

Responsabilités

• Answering phones and recording messages, including inputting all new referrals into the EAU database
• Maintaining and updating physical files
• Becoming familiar with all aspects of EAU operations (database, forms, treatment programs, referrals)
• Providing crisis support to employees and coordinating with EAU counselors
• Quality Assurance/Quality Improvement activities for service documentation
• Collaborating with DSNY staff at various levels
• Tracking on-the-job incidents to ensure follow-up
• Maintaining inventory of supplies and office resources
• Providing clerical support to EAU counselors and Medical Division staff
• Other related tasks as assigned

Connaissances

Typing speed

Confidentiality

Communication skills

Organizational skills

Multi-tasking

MS Word & Excel

Formation

High school diploma

Outils

MS Word

Excel

Description du poste

The Department of Sanitation (DSNY) keeps New York City clean, safe, and healthy by collecting, recycling, and disposing of waste, cleaning streets, attacking the scourge of illegal dumping, and clearing snow and ice. The Department operates 59 district garages and manages a fleet of more than 2,000 rear-loading collection trucks, 450 mechanical brooms, 705 salt spreaders, and several dozen bike lane operations machines. Under the Adams Administration, the Department is aggressively cleaning more parts of the City than ever before, including over 1,000 long‑ignored areas spread across every neighborhood. With the highest wintertime uniformed headcount in 20 years, DSNY is more equipped than ever to remove snow and ice from the approximately 19,000 lane‑miles of City streets.

DSNY is seeking an experienced clerical professional to join our Employee Assistance Unit (EAU), the agency’s in‑house Employee Assistance Program. The EAU supports DSNY’s workforce of approximately 10,000 employees and is part of the Department’s Medical Division.

Responsibilities of the Clerical Associate in EAU include, but are not limited to:

• Answering phones and recording messages, including inputting all new referrals into the EAU database
• Maintaining and updating physical files (folders/charts) as needed
• Becoming familiar with all aspects of EAU operations (data base, forms, treatment programs, referrals) to promote balance of workflow
• Providing crisis support as needed to employees who call the main EAU number, providing relevant information to EAU counselors who will follow up with employees, handling clients who may present as irrational and upset, using reasonable judgment to request assistance from other staff members with client management whenever needed
• Quality Assurance/Quality Improvement activities such as conducting monthly QA of service documentation, participating in quality indicator projects to improve services
• Collaborating with DSNY staff at many different levels, establishing and encouraging positive professional connections
• Tracking reported on-the-job incidents (such as a Sanitation Worker getting harassed, injured, or sick) to ensure appropriate EAU follow-up
• Maintaining inventory of supplies, business cards, and other office resources
• Providing clerical support as needed to EAU counselors and other Medical Division staff
• Other related tasks as assigned

Note : Candidates should be a permanent Clerical Associate or serving in a similar title. Candidates that are on the Clerical Associate list under exam # 3120 will be considered as well.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Ability to perform tasks in a professional manner while maintaining confidentiality
• Excellent communication skills
• Ability to remain professional and courteous during all communications
• Strong organizational skills
• Attention to detail
• Self‑motivated to take initiative
• Ability to multi‑task
• Familiarity with computer use, specifically MS Word and Excel

Note : Candidates should be a permanent Clerical Associate or serving in a similar title. Candidates that are on the Clerical Associate list under exam # 3120 will be considered as well.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.