Clerical Assistant 3 Bureau of Motor Vehicles

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 3 to support the Bureau of Motor Vehicles by maintaining vehicle and placard records and assisting customers with accurate information.

The role emphasizes accuracy, attention to detail, and timely processing of records, including high-priority tasks and special cases. Telework is not offered; standard hours apply, and the posting closes upon reaching the applicant limit or on Sept. 28, 2026.

Qualifications

• Must have at least one year of clerical experience or an equivalent combination of experience and training.
• Experience in handling records and customer inquiries is a plus.
• Strong attention to detail and accuracy in processing records.

Responsibilities

• Review inquiries and documentation to verify records and actions.
• Assist customers with information on vehicle and placard matters.
• Update vehicle and disability placard records based on forms and research.
• Respond to calls from customers and partners with accurate information.
• Process high-priority record tasks from customers or leadership offices.
• Handle special cases such as duplicate VIN issues or secure documents.

Skills

Clerical experience

Attention to detail

Job description

THE POSITION

NOTE: This posting will close on SEPTEMBER 28, 2026 or after a total of 50 applications are received, whichever occurs first. Step into a role where your accuracy and careful work truly matter. Our Clerical Assistant 3 role will allow you to support customers while helping keep vital vehicle and placard records correct and up to date. Your attention to detail will make a real difference every day. Join the Bureau of Motor Vehicles and build a career based on service, reliability, and growth.

DESCRIPTION OF WORK

This position supports the processing and maintenance of vehicle and disability placard records while assisting customers with accurate information and resolutions. As a Clerical Assistant 3, you will perform the following duties:

• Record Research: Review inquiries and documentation to verify records and determine correct actions
• Phone Communication: Respond to calls from customers and partners and provide information on vehicle and placard matters
• Discrepancy Handling: Investigate electronic messages and resolve issues by completing needed processing steps
• Record Updates: Update and correct vehicle and disability placard records based on forms, statements and research
• Priority Processing: Complete high priority record tasks received from customers, mail or leadership offices
• Special Case Work: Review and process unique record situations such as duplicate VIN issues or secure documents

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.